Global Application & Technical Support Manager

Requisition ID: 44733

Job Location(s): Kolding, DK Ljubljana, SI

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Function: Sales

Work Location Type: Hybrid

Job Description
Are you passionate about sustainable technologies and eager to take on a challenge with global impact? If you thrive in a technical environment, enjoy shaping support strategies, and have a commercial mindset, this might be the role for you.

Danfoss Climate Solutions is looking for a Global Application & Technical Support Manager, a pivotal role that combines process ownership with business-oriented thinking. Based preferably in Kolding, Denmark or Ljubljana, Slovenia, you’ll take the lead in structuring global support activities and defining scalable, high-quality application support processes, while staying closely aligned with customer needs and commercial goals.

This is not just a coordination role. We’re looking for someone who brings strategic vision to technical support, with a strong sense of market relevance and customer experience.

Job Responsibilities

• Lead and develop a global Application Support team, fostering a culture of collaboration, standardization, and continuous improvement.
• Define and implement scalable support processes and tools to ensure efficiency and consistency across regions.
• Act with a commercial mindset, understanding how our heat exchangers are applied in HVAC systems such as industrial and commercial heating, ventilation, and air conditioning.
• Support business development by ensuring technical application support is aligned with market needs.
• Collaborate closely with Product Management to translate market and application feedback into product improvements.
• Understand the broader ecosystem in which our products operate (e.g. EPCs, contractors, OEMs)
• Design and deliver technical training for internal teams and selected partners.
• Personally support critical customer situations when high-level expertise and presence are required.

Background & Skills

• Educational background in Engineering or another technically relevant field.
• Minimum 5 years of experience in similar roles within internationally oriented, mid-to-large manufacturing companies — ideally with components used within thermal or fluid handling systems.
• Proven leadership skills with hands-on experience managing and motivating diverse, high-performing teams across multiple regions.
• Strong track record in designing, implementing, and continuously optimizing scalable support processes that enhance efficiency and customer satisfaction.
• Deep technical expertise in product applications, able to bridge complex technical concepts with real-world customer challenges to deliver effective solutions.
• Natural curiosity and versatile problem-solving ability, coupled with a proactive and inspiring leadership style that drives innovation and team empowerment.
• Excellent verbal and written communication skills in English.
• Willingness to travel nationally and internationally, when required

Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.