Customer Success Manager

Do you want to interact directly with some of the world's most prominent newspapers and broadcasters? And would you like to join a thigh-knit team in a hybrid work environment?
Join us to link our customers with the vibrant Stibo DX organization and ensure they gain the full benefits of our publishing platform.

“You’ll be given a high degree of freedom and responsibility in this role, also the environment here is truly diverse and you can learn a lot about interacting with different cultures,” explains Christian Bigge who is VP of Customer Success Management.

Join Customer Success
At Stibo DX we provide publishing platforms for large media houses across the globe. Joining the Customer Success department at our Hamburg office, you become part of an international team consisting of 8 colleagues. We are an integral part of the Stibo DX sales organization and the first point of contact for our customers in Germany, Austria, and Switzerland.

As a team we collaborate closely with each other despite working from different locations – you will have 2 colleagues at the Hamburg office, while 3 colleagues are based in Denmark and 3 in the US. But we also collaborate closely with colleagues within product management, support, project management, sales, marketing, controlling, cloud ops, as well as in the legal department.

“It’s a very supportive team where you’ll be welcomed into a warm and familial atmosphere, also,” Christian goes on to say.

Link our customers to the rest of the organization
As customer success manager you are our German-speaking customer's liaison within Stibo DX helping them navigate our organization. As the first point of contact, you are ready to help them find the answers they need to technical, editorial, commercial, and contractual questions.

Thus, you can look forward to handling a great mix of tasks spanning account management, product - and product management. More specifically you will:

• Manage a portfolio of key customers as their trusted partner and go-to-person
• Provide best-in-class technical and operational insights to your customers
• Act as a frontrunner in understanding customer needs
• Coordinate solutions in collaborating with customers and our project managers and internal teams
• Ensure implementation of solutions, amendments etc.

Solid people skills and an understanding of the media industry
With your analytical and structured approach to tasks, you excel at managing details while maintaining an overall perspective. At the same time, you possess a service-oriented nature, ensuring that our customers always feel prioritized and heard with your open, friendly, and professional manner.

We also imagine that you:

• Have a few years of experience from a similar role in customer relations, project management, and/or account management
• Have experience interacting with internal/external stakeholders at all levels
• Have experience with the media industry as this is essential in understanding the customers
• Have an understanding of tech stacks
• Have working proficiency in English and German
• Are confident using tools such as Jira as this is our ticket system

Interested?
Please applyhere on LinkedIn. You are encouraged to apply at your earliest convenience. Short-listed candidates will be invited for an interview. Applications are processed as they are received until the right candidate is found.

Should you have questions about the position, you are also welcome to contact VP Customer Success Management Christian Bigge, on +49 151 5440 1187.

We look forward to hearing from you!

Help us empower storytellers across the globe
Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media across the globe.

Stibo DX is a global and dynamic team of +200 employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, and Dhaka, where we combine creativity and innovation with the stability of a long-standing organization. Our roots go back to the Stibo Foundation with a 228-year history and rich legacy to support our future growth.

Among our customers are The New York Times, Hearst, Gannett, The Economist, A-Media, J/P Politikens Hus, Mediahuis, The Hindu, and many others. If you want to be a part of a team where individuals are valued and trust is a driver, we encourage you to apply today.