Application Support Engineer (DevOps) for Collaborative Software Development Environment – ESTEC, Ref no: 24-79482

Application Support Engineer (DevOps) for Collaborative Software Development Environment – ESTEC, Ref no: 24-79482
Would you like to be part of our specialist services group, who have been providing engineering support to space agencies and prime contractors for more than 40 years?
For our customer, the European Space Agency (ESA), we are seeking an experienced DevOps and Application Support Engineer to work at ESA’s ESTEC site in Noordwijk, The Netherlands.

Job description
You will be a member of Terma’s IT team that is responsible for delivering IT solutions to D/TEC. This service includes customer support, to fulfil the IT needs of the (TEC-Q) laboratory userbase, software engineering, to develop and maintain web applications that are used both internally and externally, and infrastructure and application support.

One of the key activities of the position will be the maintenance and operations of ESA’s Collaborative Software Development Environment (CSDE). The CSDE integrates a number of COTS productivity tools like Atlassian suite (Jira, Confluence), Gitea, Nexus, OwnCloud. The CSDE is used by internal and external users working collectively at remote locations on software development activities for ESA projects and programmes.

Responsibilities
Your specific responsibilities will be:

• Support the activities around the CSDE infrastructure, including:
  • Migration from old infrastructure.
  • Define configuration changes and resources needed to address potential gaps and issues.
  • Identify risks to operations during the transitions phase.
  • Compile operational and maintenance documentation.
  • Respond to incidents and resolve them in a timely manner.
  • Provide effective support to end-users through a dedicated service desk.
  • Manage changes and evolutions of the infrastructure to minimize disruptions to users.
  • Identify opportunity for improvements and implementing them.
• Contribute to the overall service package of the team:
  • DevOps activities, to maintain and improve our infrastructure.
  • Customer support, to fulfill the everyday IT needs of the laboratory personal.
  • Software engineering, to maintain and develop (web) applications.
  • Application support, fine tune COTS software.

This is a full-time position located at ESTEC, Noordwijk, The Netherlands.

The start of work is foreseen to be June 2024.

What’s our company like?
We are an international company representing world class expertise, delivering complex and high-tech products and services. We value our colleagues and our meaningful contributions to securing people through advanced technology.

You will be part of the Terma Space Division which has for 50 years delivered mission-customized software and hardware products including power systems and star trackers as well as services to the European space market. We have supported a large number of pioneering European scientific and Earth Observation satellite missions and continue to be contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions.

Terma Space operates out of Denmark, The Netherlands, France, Germany, Austria, Czech Republic, Romania, and the UK.

How to succeed in this position?
The successful candidate shall have:

• A degree (Bachelors’ or Master’s) in Software Engineering, Computer Science, or IT.
• At least 4 years of relevant professional experience in a similar role, ideally acquired in the large multinational technical environment.
• Experience in troubleshooting and resolving complex technical issues related to software installation, configuration, and operational use in a hybrid environment (cloud services, technical machines, office desktop machines and application delivery platforms).
• Experience in writing technical documentation (network architecture, operational manual, etc).
• Experience with containerization technologies, such as Docker/Podman, and container orchestration platforms, such as Kubernetes, for cloud application deployment.
• Proficiency in using version and configuration control and issue tracking using collaborative development environments such as Gitlab and Confluence/Jira.
• Understanding of system virtualisation, networking (including but not limited to firewalls, proxy servers, intrusion detection), storage (file systems, back-up solutions), authentication, encryption, performance tuning, load balancing, caching, and other optimization techniques.
• Good Working knowledge and experience of DevOps principles and practices, including continuous integration and deployment (CI/CD).
• Familiarity with security best practices, risk assessment, and compliance with industry standards and regulations.
• Understanding of modern web-based technologies and frameworks for both front-end and back-end development, including but not limited to Angular, React, Vue, ASP.NET, Node.js, and WebAssembly.
• Knowledge of the ESA specific security and data protection policies is an asset.
• Knowledge of laboratory automation (LabVIEW) is an asset.

Soft skills:

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment, with strong problem-solving and troubleshooting skills, with a keen attention to detail.
• Proactive attitude.
• Fluent English.

Any unanswered questions?
Feel free to contact Mr. Simon Mills, Senior Project Manager on +31 6 2326 2398 or [email protected] in case of any further questions regarding this position.

We look forward to receiving your application and CV. To ensure that your application will reach us and is properly processed, we only accept applications via www.terma.com.

Application deadline: 15th May 2024

Applications will be processed continuously.

Please note:

• Applicants must hold all appropriate documentation and permits to work in the EU.
• Applicants are required to provide a copy of their ID/passport and degree/higher education certificate. Terma will validate the certificate with the issuing authority.
• In line with ESA Security Requirements, an official Certificate of Good Conduct (or equivalent) and employment reference checks will be required at commencement of employment. Please attach a copy of any reference letters with your application if you have them.

About Terma

The Denmark based high-tech Terma Group develops products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry.

Terma A/S is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Belgium, Germany, Austria, Czech Republic, Romania, United Kingdom, United Arab Emirates, India, Singapore and the U.S.

If you have any questions, please contact Simon Mills
Application deadline:
15. May 2024