Sales Development Representative, German speaking

LondonSales /Full-time /On-site
About Dixa

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 150+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

About the role

Do you want to build a career in Sales? Grow your earning potential and job scope as you make an indelible impact on a scale-up and an industry?

At Dixa, you’ll join a mission-oriented team with clear targets that put you on a path towards becoming a Senior SDR first, then an Account Executive. You’ll practice value-selling, learn to build a market, and help a Danish software company scale in the CX space in DACH (Germany, Austria and Switzerland). Based in Dixa's London office, you will be surrounded by a team of SDRs, Account Executives and Sales leaders you can learn from to build the foundations of a successful Sales career.

If you, like us, have a go-getter spirit and an inner drive to succeed, then this is the role for you, so we'd love to receive your application! We're an international team, so please make sure you write to us in English.

What you'll be doing

• Outbound prospecting: identify and engage with prospects by phone, email or on LinkedIn
• Build a robust pipeline for your assigned Account Executive
• Successfully explain the Dixa value drivers to set up meetings with qualified prospects
• Handle objections from potential customers who may be using or considering a competitor
• Establish and maintain relationships with customers to gain referrals and expand the customer base

About you

• Excellent command of German (spoken and written)
• Go-getter: you’re a self-starter and nothing gets in the way between you and your targets. You knock down the obstacles, stay focused, and learn from your mistakes. Ultimately, you love to exceed targets
• Curious: you’re a lifelong learner and you’re curious to understand the what, why and how in most situations. You’re curious about the pain points of our prospects, and how Dixa can solve their problems
• Process-oriented: you’re able to make a plan and stick to it to achieve your goals

Please note

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa, the 30-second version

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 150+ exceptional Dixaterians working with us in 4 offices (and remotely)! This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend 💜.

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!