Technical Support Specialist

Technical Support Specialist

Placering
Vallensbaek Strand

Technical Support Specialist (Hardware + Software) – District Nordics
Are you passionate about becoming the expert in software solutions for commercial buildings? Do you excel at solving complex technical issues and providing exceptional support? We're seeking a dedicated individual to join our team as a Technical Support Specialist in the District Nordics.

Responsibilities:

• Serve as our Nordics software expert for Connected products & Software in commercial buildings.
• Address complex technical issues from our system integrator partner network.
• Identify root causes of problems and deliver effective solutions to partners.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Manage customer calls and tickets using SalesForce.

Customer Trainings:

• Plan, organize, and execute training sessions for supported products/software.

Sales Support:

• Play a crucial role in supporting the growth of our Nordic sales organization.

Basic Qualifications:

• Passion for assisting customers and delving into software intricacies.
• 3+ years of experience with automation products or similar.
• Strong understanding of English data sheets and electrical circuit diagrams.
• Effective communication skills with a talent for teaching others.

Preferred Qualifications:

• Experience with HVAC building control applications or automation systems.
• Familiarity with hardware and software implementation, failure modes, and best practices.
• Proficiency in Microsoft Windows and knowledge of various operating systems.
• Understanding of industry standard protocols such as BACnet, Modbus, RS485, and RS232.
• Knowledge of networking concepts and configuration.
• Previous exposure to relational databases (e.g., SQL) and control systems (e.g., Niagara Framework, SCADA systems).
• Exceptional attention to detail and strong written and verbal communication skills.

If you're ready to make a difference and contribute to the future of commercial building technology, apply now to join our team as a Technical Support Specialist in the District Nordics.

Additional Information

• JOB ID: HRD222416
• Category: Customer Experience
• Location: Strandesplanaden 110,Vallensbaek Strand,DK2665,Denmark
• Nonexempt