People Partner

CopenhagenPeople & Culture /Full-time /On-site
About Dixa

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 150+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

The role will join the broad People & Culture team and report directly into the Head of People & Culture based in Copenhagen.

The People Partner based in Copenhagen will work closely with our Go-to-Market (GTM) and Business Support business units in creating an engaging workplace for Dixaterians and high performing teams. These teams are distributed mainly between Copenhagen and London, but also with team members in France, Spain, Portugal, Germany, Ukraine and the US.

Responsibilities

• Partner with hiring managers on building out people strategies to build highly engaged, and high performing teams.
• Collaborate with GTM and Finance leadership on the development and creation of the annual commission plan for the sales organisation.
• Advise and coach managers on the development of teams by creating strong development plans for the employees.
• Support managers with performance management within their teams.
• Partner with managers on the hiring for their teams, with the creation of paperwork for new starters and being involved in a P&C interview stage for all new hires.
• Work with the broader People & Culture team (Head of P&C, People Experience Lead, People Intern) on specific People & Culture projects including: Dixa Development Day, Salary review processes, Benefits analysis.
• Facilitate workshops to promote and create further collaboration between teams.
• Support onboarding plans for new team members.
• Be the go-to-person for all employees within your business unit, on any people-related matters.
• Advise and partner with senior stakeholders in your business unit on headcount planning.

About You

• You will have worked in a similar role within a technology company.
• Have experience of Danish labor law. Knowledge of UK and German labor law is a benefit.
• Comfortable working in a fast paced startup environment.
• Confident in partnering, communicating and advising senior management on People & Culture initiatives and strategies.
• An individual who is able to multitask and manage multiple projects at one time.
• English is the common language at Dixa, so you should be comfortable working in English

Please note

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa, the 30-second version

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 150+ exceptional Dixaterians working with us in 4 offices (and remotely)! This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend 💜.

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!