Product Manager Product · Toulouse, Brussels · Hybrid Remote

Are you passionate about creating user-centered products that deliver real business value? Deeply oriented around actual customers and the value your product is bringing to those customers? If you can be "the business person" and “the person that talks with the developers” and take ownership of a complete customer journey, we invite you to apply for this exciting opportunity to join efficy as Product Manager.

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

At efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Your Impact & key responsibilities
In a CRM (Customer Relationship Management) SaaS (Software as a Service) company, the role of a Product Manager, especially in a setting with 40 engineers, 5-10 product managers (PMs), and 5 designers, is highly focused on the tactical aspects of product development and delivery. The main responsibilities of a Product Manager in this environment typically include:

• Backlog Management: Managing the product backlog, which involves prioritizing and refining the list of work items (like features, bug fixes, improvements) based on the overall product strategy and customer feedback.
• Defining User Stories and Acceptance Criteria: Creating detailed user stories and acceptance criteria to guide the development team. This involves clearly articulating the requirements and expected outcomes for each feature or enhancement.
• Sprint Planning and Execution: Working closely with the development team during sprint planning sessions to select work items from the backlog for each sprint. Ensuring that the team understands the scope and objectives of each task.
• Stakeholder Collaboration: Collaborating closely with product managers, designers, engineers, and other stakeholders to ensure alignment between the product vision and the work being done. Acting as a bridge between the technical team and non-technical stakeholders.
• Customer Focus and Feedback: Keeping a strong focus on customer needs and experiences. Gathering and incorporating customer feedback into the product development process to ensure that the product meets and exceeds user expectations.
• Quality Assurance and Testing: Working with the QA team to ensure that the product meets quality standards. This might include participating in or overseeing testing efforts to validate features against acceptance criteria.
• Release Management: Coordinating with the engineering and operations teams for the release of new features and updates, ensuring that releases are smooth and issues are quickly addressed.
• Data-driven Decision Making: Utilizing data and analytics to inform decisions about the product backlog and prioritization. This involves understanding key performance indicators (KPIs) and how changes in the product impact user behavior and business goals.
• Iteration and Continuous Improvement: Leading the iterative improvement of the product based on user feedback, performance data, and changing market conditions. This includes advocating for and implementing changes that enhance the product's value.
• Ensuring Team Alignment: Making sure that everyone in the development team is aligned on the goals and priorities. This involves clear communication and fostering an understanding of how their work contributes to the overall success of the product.
• Compliance and Standards Adherence: Ensuring that the product development adheres to industry standards and regulatory requirements, especially those pertinent to data security and privacy in CRM systems.

About YOU

• Master's degree in IT or Business.
• Proven experience as Product Owner or Product Manager in a SAAS company.
• Ability to address all types of stakeholders, including senior management.
• Excellent analytic skills and ability to strategize.
• Strong engagement and ownership.
• Excellent presentation and listening skills.
• Organized and structured approach to work.
• Strong customer and business focus.
• Results-driven mindset.
  
• Proficiency in English is needed, and fluency in French would be a plus.

We offer YOU

• A competitive salary package with a bonus system and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Product

Role
Product Manager

Locations
Toulouse, Brussels

Remote status
Hybrid Remote