Customer Order Specialist (m/w/d)

Placering
Copenhagen
We’re looking for a Customer Order Specialist to join our Swedish Professional Project team working with project orders in our office in Ørestad, Copenhagen.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify - Who Are We? https://youtu.be/L_gFpH_wSIU

See #SignifyLife through the eyes of our employees!

Working as a Customer Order Specialist for the Swedish Professional Project channel business, you will be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about orders, products and services. You will receive and process incoming orders and follow up to make sure deliveries are made in a correct and timely manner.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Have knowledge of and understand the basics of an order handling process.
• Deliver excellent project order handling, understanding the process of project sales with various different stages and interaction with several stake holders
• Deliver an excellent service to customers in close cooperation with internal stakeholders
• Also being able to work in other Nordic country set-ups, i.e. with the Norwegian project business.
• Keep records and follow up on customer interactions and transactions
• Communicate and coordinate with sales, supply chain and other internal departments
• Provide feedback and help improve the efficiency of the customer service process
• Be a true team player, understanding that collaboration is needed when planning vacation, job tasks, backing up etc. This requires a mindset of what is good for the team, is also good for me and vice versa.

Your qualifications

• 2+ years experience in customer service, order management or sales support
• A strong understanding of customer order execution cycle including warehousing and transportation activities
• A pleasant, patient and friendly attitude as well as strong detail orientation and good communication/listening skills
• Proven skills to have been working in (larger) teams, understanding the need of collaboration and adding value to a team.
• Good knowledge of SAP and MS Office
• Fluent Swedish and English language skills. Knowledge of Norwegian is not key, but preferable

What you’ll get in return

• The Nordics has one of the highest engagement scores in Signify globally and we are on a growth journey, so you will join a fully engaged team with positive and skilled colleagues and a one of a kind culture
• We offer multiple opportunities for your career development (e.g. mentoring, coaching and stretch assignments) with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs and on-the-job experiences.

What we promise
We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife
Any and all information you share with us as part of your application procedure will be assessed during the application process. Please be informed that unless our vacancy explicitly references a third party recruitment agency, Signify does not engage with third-party agencies. Applications should be made directly to our career site.

Our process
Did we spark your interest? Then apply through our Signify career site. After a pre-selection process based on your CV, you will be invited for a video interview and after successful review, a business interview.

Please upload your documents in English.

Locations
Copenhagen, Denmark