UX Designer Product · Multiple locations · Hybrid Remote

Large company with great ambitions and close relations
A leading European CRM solution for businesses worldwide. With over 300,000 users in 63 countries, our customizable software covers marketing, sales, and more. Join our dynamic team of 500+ employees across multiple locations or remotely. Thrive in our supportive culture with unique experiences and challenges.

Your Impact

Passionate about crafting user-centered products that drive tangible business value? Do you prioritise understanding customers and the value your product brings to them? We believe that user experience is as crucial to customer value as underlying functionality.

In a CRM (Customer Relationship Management) SaaS (Software as a Service) company that includes a team of 40 engineers, 6-8 product managers, and 4 designers, the role of a UX (User Experience) Designer is crucial for ensuring that the product is not only functional but also intuitive and user-friendly.

Responsibilities

• Understanding user needs, behaviors, and motivations through surveys, interviews, testing, and observation to inform design decisions.
• Applying design principles to conceptualize and refine product features, including creating personas and user journey maps.
• Visualizing layout and interactions to test and refine design concepts before development.
• Crafting visually appealing and functional interfaces that align with brand while being intuitive.
• Working with product managers, engineers, and designers to ensure alignment with objectives and constraints.
• Gathering feedback on prototypes to make iterative improvements for user-friendliness.
• Ensuring product accessibility and inclusivity for all users, including those with disabilities.
• Maintaining guidelines for consistency across the product, including style guides and best practices.
• Staying updated on tools and trends to improve the design process and product experience.
• Presenting design ideas and rationale to team members and stakeholders.
  

About YOU

• A successful experience of at least 3 years as a UX designer or UX lead within the SaaS industry (not a rounder UX/UI designer with a bit of UX experience)
• Proficient in conducting user interviews and testing to gather valuable insights and validate design solutions.
• Strong verbal and written communication skills, capable of articulating design concepts and rationale effectively to stakeholders and team members.
• Expertise in all stages of the design process, including research, conceptualization, wireframing, prototyping, and implementation.
• Ability to quickly create wireframes and translate them into functional prototypes using tools like Figma, ensuring alignment with user needs and technical feasibility.
• Skilled in presenting proposals and persuasive arguments to convey a clear vision of design and user experience, driving consensus and buy-in from stakeholders.
• Fluent in both English and French.
• Mastery of essential UX design tools such as Figma, Hotjar, Maze, and Amplitude, enabling efficient collaboration and execution throughout the design process.

We offer YOU

• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
  
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

About us

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Product

Role
UX Designer

Locations
Paris, Toulouse, Brussels

Remote status
Hybrid Remote