Senior Onsite Support Specialist - Viby

Location: Viby J, DK

Are you motivated by supporting local end-users with a high variety of IT-related issues and problems? If yes, we now have a job opening as Senior Specialist to out Onsite Support office in Viby.

You are part of a dynamic, international “One Global Onsite Support”-team, in which you are not only supporting users at your site, but also at other national / international sites. You will be part of a dedicated team working as 1st & 2nd line support for local IT infrastructure & clients.

How you will make an impact
As Senior Specialist you will engage in proactive customer-oriented actions on all incoming requests in regards to installation, maintenance of end-user-devices, videoconference-systems and user-management. You will support a Windows 10 environment including installation of ARLA-approved software as well as support of mobile devices to ensure compliance and function of digital company-applications. We value process documentation, thus you will contribute to the creation of knowledge-based articles in our shared knowledge database to ensure documentation of lessons-learned and provide help on future solution processes. Further, you will be responsible for:

• Self-leading analysis of hardware and software issues in close cooperation with relevant stakeholders
• Participation on global infrastructure projects varying from installation of devices to topics effecting whole sites
• Stock management (ordering/recovery/reutilization)
• Participation in the Onsite community for knowledge sharing

What will make you successful
The ideal candidate possess the ability to think logically and have great problem solving skills. You will likewise have a strong customer focus with excellent listening skills. You are able to prioritize and have a flexible approach to your daily workload. Regarding your technical skill-sets, we are looking for a candidate with:

• Experience in Microsoft Windows 10 / 11 knowledge
• Experience in supporting laptops/desktops
• Experience with Office 365 and MS Teams
• Knowledge of Active Directory/Azure
• Experience of Microsoft SCCM
• Experience working with Service Now or at least a willingness to learn
• Experience in supporting LAN/WAN Infrastructure
• Experience with IOS/Android devices (phone/tablets)
• Familiar with MS Intune device management
• Experience in supporting Apple devices appreciated (computer)
• Experience with AV/Conference equipment
• Professional level of English in speaking and writing
• Ability to visit our sites in Denmark when support is needed. Therefore, a car and driver’s license is a requirement

What do we offer
We offer an inspiring workplace with base in Aarhus where you will be able to grow and learn. You will be working with skilled colleagues and being part of a leadership team with 6 colleagues who focus on bringing the most value to the business together.

We’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious house­hold-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.

Would you like to join us?
If you want to be an important part of our team driving the Onsite Support in Arla, then seize this exciting opportunity. We will invite candidates for interview on an ongoing basis, so please apply as soon as possible. For additional information please contact IT Manager, Thomas Nørgaard, at [email protected].

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

#LI-FRJAG

Ref.: 93663