Windows Operations Specialist

We are excited to announce the expansion of our platform services team and are currently seeking an experienced technician to join the Windows operations team in Prague.

As a Windows operations specialist, your responsibilities will encompass daily operations and maintenance of the Windows servers platform, offering support at the 2nd and 3rd levels, and adhering to ITIL Change management processes.

The team operates 24x7 and collaborates with colleagues from various locations globally to ensure seamless service delivery. While the base is in Prague with standard business hours, occasional flexibility for patch service windows and participation in on-call duty rotations will be required.

At our company, we follow industry best practices and ITIL standards, valuing the expertise of potential candidates. We look forward to welcoming you to our dedicated team.

Joining our team offers the chance to tackle essential IT infrastructure challenges and contribute to our customer’s success. We prioritize staying updated with industry best practices and tools, providing continuous professional development opportunities.

Your responsibilities
As a Windows Server specialist at Aeven, you will collaborate closely with other service lines within our IT Operations Services division and external 3rd party vendors. This collaborative effort encompasses a wide range of responsibilities, from managing infrastructure and applications to orchestrating and providing comprehensive support for our customers' IT solutions.

Your role will involve a broad range of tasks, including:

• The role involves comprehensive Microsoft server operations, covering daily operations, critical incident management, problem management, and change management.
• You'll be responsible for enterprise-level patching and patch management for Microsoft servers, ensuring continuous security patch rollouts for our customers' Windows servers.
• Collaboration with relevant stakeholders will be crucial in assessing, coordinating, and orchestrating security patch cycles.
• Additionally, you will manage package rollouts using our system management tools, using HPSA.
• Experience in scripting with PowerShell will also be essential for this role.
• Performing cross-technological troubleshooting and root-cause analyses, actively participating in task forces, and handling Major Incidents.
• Engaging in challenging and complex assignments daily, while considering criticality factors, regulatory requirements, and audits.

Your qualification and experience

• At least 3 years of experience with Windows OS
• You are experienced in AD and PKI is a plus.
• Knowledge and experience with Microsoft Security patch management on an enterprise level.
• At least some experience in technologies and tools such as Hyper-V, VMware, and HPSA (Server Management Tool)
• Understanding of general process frameworks (ITIL)
• Solid experience with processes such as Incident-, Problem-, and Change handling.
• You are a professional in English, both spoken and written.
• Are certified in ITIL, Windows OS (2012, 2016 and 2019) and enhanced technologies.
• It is an advantage if you have advanced knowledge of Active Directory, Azure AD., DNS

As an operation specialist, it's essential that you understand your role and actively participate in daily routines within your department. However, it's equally crucial to be able to navigate the complexities of a large organization with various technology areas and departments. This involves effective communication, collaboration, and a willingness to learn and adapt to new challenges.

Employee Benefits

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Lokation: Prague