Implementation Specialist - Hello Retail

Implementation Specialist

• Delivery & Tech Support
• Full time
• Copenhagen HQ

We want you
About the job
Hello Retail helps over 2,000 webshops offer tailored shopping experiences with cutting-edge solutions like onsite recommendations, personalized search, merchandising, and emails.

As a fast-growing scale-up, we’re on an exciting journey to achieve ambitious goals, and we’re looking to expand our Delivery Team. If you thrive in fast-paced environments and love working with both technology and people, this is the perfect opportunity for you.

Join our team of 4 Implementation Specialists and 1 QA Specialist, where every day is about collaboration, learning, and delivering the best onboarding experiences for our customers. If you’re ready to grow with us, apply today and let’s succeed together!

What You’ll Do:

• Implement and onboard Hello Retail products and features on our customers’ websites, leveraging your tech skills to help e-commerce businesses grow and increase sales.
• Deliver exceptional service, working closely with a dedicated team to ensure high customer satisfaction through proactive and effective communication by phone, mail and online meetings.
• Be the go-to expert for customers, providing support and solutions when they need help the most.
• Collaborate and win as a team, because we believe the best results come from teamwork and knowledge sharing.
• Contribute to product improvements with valuable insights, working hands-on with both our solutions and customers.
• Manage tasks efficiently, keeping ticket workflows smooth and ensuring timely responses to customer inquiries.

The ideal candidate

• Technical proficiency in HTML, CSS, and JavaScript, along with a solid understanding of the web, including URLs, parameters, web tracking, analytics, and structured data.
• A problem-solving mindset—always eager to find creative solutions and tackle challenges head-on.
• The ability to stay calm under pressure, managing multiple tasks while maintaining a clear overview.
• A commitment to quality, ensuring all solutions meet high standards and are delivered on time.
• Excellent multitasking skills, balancing various priorities without sacrificing performance.
• A team-first attitude, ready to support colleagues and contribute to a positive team dynamic.
• Outstanding communication skills, able to lead conversations that make customers feel heard and supported.
• Fluency in English and proficiency in either Dutch, Swedish, Norwegian, or Italian (written and spoken), as these are our key markets

For questions or more information, feel free to contact Lea Rosenberg Silkensen at [email protected] or call +45 71 99 99 08.
Apply now at Hello Retail to start making an impact on the future of e-commerce!

What we offer

• A strong team and company culture where we celebrate success and help each other grow.
• A workplace where we ensure every day is as fun as possible.
• A competitive salary that reflects your skills and experience.
• Comprehensive training in our systems and best practices.
• Great social events and parties.
• Recognition for your results and contributions to the team.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free