Implementation Specialist - Hello Retail

Implementation Specialist

• Delivery & Tech Support
• Full time
• Copenhagen HQ

We want you
About the job

• Implement and onboard our features on our customers’ websites
• Applying your tech and coding skills and thus helping mature e-commerce businesses sell more and succeed
• Responsible, along with the rest of the team, to ensure a high level of service and contribute to very high customer satisfaction through your communication with customers
• Being the customer’s lifeline when they have questions.
• Winning as a team – we believe that the best solutions are done in collaboration
• Contributing with valuable input to the product and company process, as you’ll be hands-on and working with our product
• You will keep track of task workflow, make sure tickets get closed on time, and all customers get answers to their questions
• You will ensure we meet both the teams and your personal SLA’s and KPI’s
• Give feedback to our Quality Assurance Specialist on requests we are receiving

The ideal candidate

• You have experience with HTML, CSS, and JavaScript
• You have good knowledge about the web, and know about URLs, parameters, web tracking and analytics, structured data etc
• You have a great approach to problem-solving and you are keen on finding solutions
• You can keep cool – and stay on top, keeping an overview of your ongoing activities
• You can ensure high-quality solutions in a timely manner
• You can juggle multiple tasks at the same time
• You are a team player – if you see someone struggling, you are there to help
• You have excellent communication skills – you know how to lead the conversation and make customers feel heard and supported
• Fluent in English & either Danish, Swedish, Norwegian, or Dutch written and spoken(as they are our main markets)

What Hello Retail offer

• A competitive salary
• Comprehensive training in our systems and best practice.
• Great incentive to do your best.
• A workplace where we celebrate the team spirit.
• A workplace where we jointly ensure that every day is as good as possible.
• A workplace where we celebrate our results.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free