CRM Training Manager - Commercial IT (EU)

Are you passionate about Commercial in the pharmaceutical industry and how we can use technology to improve outcome? Do you have experience within Veeva CRM, Salesforce marketing and other commercial solutions?

If so, now is your chance to join Ascendis Pharma as our new CRM Training Manager in Commercial IT with focus on our European markets.

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, Germany, the United States, UK, Italy, France, and Spain.

We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company focused on making a meaningful difference in patients’ lives. Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Today, we have a growing pipeline of prodrug therapies in development, each designed to be a best-in-class therapy.

We are seeking a passionate CRM Training Manager to join our growing team. As a key member of the Ascendis Pharma team, you will play a crucial role in optimizing Ascendis field-based users’ adoption of our digital tools in Europe as well as actively provide input to and participate in requirements gathering, implementation and support of new and existing tools.

This is an exciting opportunity to work in a fast-paced environment, collaborate with cross-functional, global teams working together to achieve extraordinary results.

You will be joining the Commercial IT team in Europe consisting of 3 colleagues, and report directly to Lene Larsen, People Leader who is based in Hellerup, Denmark. You will be based in our HQ in Hellerup, Denmark.

Your key responsibilities will be:

• Ensure a high-level adoption of digital tools and compliance with managerial goals to improve sales productivity.
• Train end-users in the country affiliates, follow up on system usage and roll-out additional training to support desired behavior.
• Engage with multi-tier support to identify and fill gaps in support materials like FAQs to increase speed to issue resolution.
• Understand sales cycles in the individual countries and tailor training needs to the specific country context.
• Develop, maintain, and execute end-to-end manageable training frameworks.
• Foster a culture of continuous improvement.
• Capture requirements for existing tools and ensure feedback to your team for product roadmaps.

Qualifications and Skills:
You hold a relevant academic degree – preferably a Bachelor within IT, Communication, or something different but relatable to the role – and min 3 years of experience within Training and Change management in IT solutions and tools.

Furthermore, you have:

• Practical experience developing and executing training and change management in a pharmaceutical setting or related industries.
• Experience with Commercial IT or Commercial sales in Pharma.
• Experience with Veeva and other digital marketing tools.

Key competencies:
You are a strong team player, analytical, and have a can-do attitude.

You have an interest in enhancing customer experience and enjoy engaging with different stakeholders.

You possess an entrepreneurial mindset and can thrive in an informal, open environment where innovation and change are key.

To succeed in this role, we also expect you to be comfortable with different modes of training and interaction like online, f2f, action learning, etc. You can work in cross functional teams and with stakeholder on all levels and you can work independently and in teams.

Travel: approx. 30-50 days per year.

Office: Denmark, Hellerup, Tuborg Boulevard 12.

Apply now.
Applications will be evaluated when received, so please apply as soon as possible.

All applications must be submitted in English and are treated confidentially.

For more details about the position or the company, please contact Jakob Monajemzadeh Thrane, People Leader, via [email protected] or Caroline Cecile Izmirlian, Digital Engagement Manager, via [email protected] +45 30 19 19 00 or visit our website www.ascendispharma.com.

Benefits

• You can expect an attractive remuneration package, short- and long-term incentives, pension scheme and health insurance.
• Laptop, iPhone, paid internet, and home office equipment
• A thorough and structured onboarding program
• To succeed in your job and expand in your role, you and your manager will continuously have Impact conversations about how to propel your development. If a need is identified, we find a way to help you grow.
• Soft drinks, fresh fruit, and lunch every day in our canteen.
• Ascendis Pharma headquarters resides in a modern and bright office facility in Tuborg Havn in Hellerup with a view of the harbor, the canals, and the sea.
• To ensure a balanced approach to the office, all employees have the opportunity to work from home up to two days per week.

Hellerup