Technical Client Manager

Temporary, Full or part-time · Madrid
Role overview
As a Technical Client Manager, you will be fully competent and responsible for the day to day delivery of the technical support tasks, processes and delivery of client implementations (new clients, additional markets, additional products and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA’s.

This role is a largely client-facing support/technical support and project management role, working towards deadlines with fast turn-around-times. You will also need to present technical solutions to non-technical people, as well as developers. Main Responsibilities

• Manage the Tradedoubler affiliate platform on behalf of our advertisers
• Answer and resolve technical questions from customers and colleagues.
• Maintain continuous contact with customers in a proactive manner.
• Quickly identify the advertisers’ needs in order to grow their business (business developmen
• Support the sales team in meetings and calls.
• Stay updated on changes in the market.
• Document the client's evolution and any changes that may be relevant.
• Lean on the team to provide solutions and get different points of view
• Discuss results with the team periodically
• Learn from success cases with other clients and apply them.
• Communicate any important client information to stakeholders.
• Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.

Your profile
You’re a results-driven professional, with strong technical knowledge and troubleshooting skills combined with a commercial mind- set. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concept to a non-technical audience.

You have a good knowledge of the digital marketing landscape, with good communication, presentation and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organised and can multitask across different requests, projects and activities. You are very passionate about technology and likes to be proactive problem solving.

Requirements

University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals

• Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages.
• Good written and spoken communication skills
• Experience of working in a client support/customer service environment preferable
• Customer service minded
• Solutions oriented with exceptional problem-solving skills
• Professional approach
• Results driven
• Attention to detail
• Excellent Team player

Why us?
Working at Tradedoubler is stimulating, challenging and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.

We are an international company with offices in 15 European countries and with an office in Singapore to service the APAC region. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication and idea sharing are highly valued.

We care about our employees and it is important to us that everyone is appreciated and well treated. We recognise that our employees are the key to our success and with this in mind we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.

Apply for this job About us
Tradedoubler connects brands and publishers worldwide, supporting their growth across all channels of performance marketing. More than 2,000 brands and over 180,000 websites work with Tradedoubler. In addition to traditional affiliate marketing, Tradedoubler offers other performance marketing solutions that cover the entire customer journey. Tradedoubler's product portfolio includes, among others, the influencer platform Metapic, app marketing (Appiness), and lead generation (LeadsLab).

The company was founded in 1999 by Felix Hagnö and Martin Lorentzon in Stockholm. In addition to its headquarters in Sweden, Tradedoubler maintains 13 other offices in various countries and operates in over 80 countries worldwide. Since 2005, Tradedoubler AB has been listed on the Stockholm Stock Exchange.

Apply for this job We are looking forward to hearing from you!
Thank you for your interest in Tradedoubler. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to [email protected].