Senior Facility Manager - Denmark

Step into an exciting role in Danske Bank's Facility Management, where you drive the local strategy directly shaping the workday experiences and blends operational projects and service delivery management.

Senior Facility Manager for Danske Bank Copenhagen leading our Workplace services of tomorrow and creating unique user experience and high customer satisfaction.
Danske Bank’s Facility Management’s purpose is to ensure the functionality and efficiency of our current offices and at the same time play a key role in shaping the future workplaces. This ranges from covering the service experience at the office over digital tools to execution of operational projects. The objective is to weave the services into great experiences, providing employees with a seamless workday and our visitors with a great experience.

We are organised in a matrix organisation with a Facility Management role in all the Nordic countries and Lithuania and subject matter experts in soft and hard facility management. Therefore, alignment between the units is essential to ensure a coherent service experience across the Danske Bank Group.

In this role, you will be responsible for the service delivery across our Finance Centres and Branches in Denmark, hosting some 4,000 colleagues. Areas of responsibility include Catering & Cleaning Services, Office Support, and execution of minor projects. Your innovative mindset and forward-thinking approach will bring inspiration to Danske Bank. This will make way for building the workplaces of tomorrow and influencing the development and improvement of our service standards. You will be instrumental in driving the innovative transformation of our workplaces locally.

You will also drive the user experience & stakeholder engagement and it follows that you are comfortable navigating a large organisation. You manage budgets in Denmark in accordance with the facility management strategy both in terms of the service and project costs. Further, you will have the day-to-day management responsibility for a team of three.

The work includes:

• Develop and drive the strategic and tactical planning of facility management activities locally, including the digital roadmap for the Facility Management domain.
• Leverage partners to drive the service experience at the workplace fuelling the user experience.
• Managing the Facility Management budget and the ongoing spend, including monthly performance, risk reporting and governance.
• Monitoring service deliveries to ensure quality and safety standards.
• Close collaboration with different stakeholders like business leads, service partners, and contractors.
• Handling queries, complaints, and escalation issues to ensure solutions from the service partner.
• Team management and engagement with the wider Danish team.
• Managing different responsibilities and tight schedules won’t be a problem because you have a structured approach and communication skills for efficient collaboration.

About you
“To succeed in this role, you can translate feedback from customers and end-users into positive service experiences,” says Christian Lau Jensen, Head of Group Facility Management.

You also have the following qualifications:

• 3-5 years of work experience within Facility Management, particularly with driving high end-user satisfaction through outsourcing partners.
• A bachelor's degree in Facility Management, Engineering, Business Administration, or a related field.
• Strong skills in stakeholder and operations management.
• Skilled in budgeting and accounting.
• User experience of MS Office tools and property management software.
• Proficiency in English and Danish.

Our offering
“You will join an inspiring team aiming to be at the forefront of Facility Management - providing the Bank’s employees, customers, and the public with a unique experience when visiting Danske Bank. Although we work independently in different countries, we take care of team spirit and support each other by actively communicating and sharing coffee moments together”, says Christian, your upcoming leader.

On top of that, Danske Bank can offer you different development and learning opportunities, a chance to work flexibly in an international setting, and valuable employee benefits to support your wellbeing.

Learn more about Danske Bank as an employer: www.danskebank.com/careers.

Take the next step and apply
We are reviewing applications on an ongoing basis, so you can apply right away! Please send your CV and cover letter in English by 4.10.2024 at the latest.

If you have any questions about the position, please reach out to Christian Lau Jensen, Head of Group Facility Management, at [email protected].

We look forward to hearing from you!

Adresse:
Bernstorffsgade 40
1577 København V