Service Delivery Manager

Unit IT

Are you passionate about delivering exceptional customer experiences and solving challenges to drive client satisfaction?

We are seeking skilled and experienced Service Delivery Managers dedicated to upholding our reputation as a leader in the IT outsourcing industry. Your mission will be to guide and support our customers, offering innovative and advantageous IT solutions while ensuring top-notch service quality. With your expertise, we aim to expand our market presence, fueled by the excellence of our services and the talent of our team – we want to be the best.

Your role
As a Service Delivery Manager, you will be the face of our organization, maintaining positive relationships with our most valuable existing and future customers. Your key responsibilities include:

Ownership of Critical Incidents: Manage and resolve critical incidents, coordinating with resolution parties, and facilitating effective communication for post-incident reviews.

Process Improvement: Define procedures and methodologies to enhance service delivery, streamline processes, and collaborate with our Insights Team for automation.

Service Delivery Performance: Ensure service delivery meets customer expectations and drive future demand.

Optimization Strategies: Analyze third-party and internal processes to create strategies for optimizing service delivery.

Customer Feedback: Assess feedback and use creativity to establish, improve, and refine services.

Invoicing and Contract Management: Oversee customer invoicing, contract obligations, renewals, and KPI tracking.

Commercial Engagement: Expand customer cooperation by introducing relevant and necessary services, fostering greater engagement.

Your background
You have extensive experience in a corporate or service provider environment and a proven track record of delivering high-quality services. You excel at building and maintaining positive relationships and have a proactive problem-solving approach. Furthermore, we expect that you have:

A degree in Computer Science, Management Information Systems, Engineering, or a related technical field is preferred but not required.
Minimum of five years of experience in a corporate or Service Provider environment, with a proven track record of delivering high-quality services.
In-depth knowledge of escalation procedures, incident management, and other service delivery disciplines.
Mastery of ITIL (Information Technology Infrastructure Library) principles.
Fluent in Danish - woth orally and written

Additionally, you succeed by using these personal attributes:

You are a confident communicator, comfortable presenting to various audiences.
You have a positive attitude and a passion for delivering outstanding client service.
You are committed to continuous learning and growth, maintaining a forward-thinking mindset.

If you are ready to take on this dynamic role and contribute to our mission of delivering world-class IT services, we invite you to apply and join our dedicated team. Together, we can achieve excellence and drive success.

We are looking for colleagues who can join us in either Kolding, Middelfart, Aarhus or Ballerup.

About us
Unit IT is a full-service provider of IT infrastructure and managed services, specializing in Cloud, Business Intelligence, Data Platform, and Cyber Security. We help ambitious companies solve complex IT problems and achieve their business goals.

Unit IT is part of the Danish, family-owned conglomerate United Shipping & Trading Company (USTC). USTC’s portfolio includes activities in oil & energy, shipping, door-to-door logistics, risk management, automotive, IT, sustainable energy, and environmental services. USTC operates in 40 countries with over 4,300 employees.