Sales Associate, Global Flagship Store - Danish Speaking

Requisition ID 1785 - Posted - Denmark - Retail / Service - Associate - Copenhagen, Denmark

Join our team of highly skilled Sales Associates and be part of the next chapter of Bang & Olufsen’s global flagship store; Østergade, Copenhagen.

As our new Sales Associate, you will join the dedicated team in our flagship store located on Østergade, Copenhagen. Your mission is to uphold high levels of customer service standards whilst selling the company’s full range of products and services to achieve and exceed individual sales targets. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating an effective customer rapport and long-term loyalty.

This position requires fluent Danish language capabilities.

Key Responsibilities
Together with your dedicated team and Store Manager, you will be responsible for covering the day-to-day operational needs of the business.
More specifically, you will:

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments, new company initiatives, and all promotional activity.
• Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
• Take part in training and development, to expand your professional skillset and knowledge.
• Attend customer events from time to time either in the evening or at weekends.
• Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.

What you bring
We seek someone who can demonstrate an enthusiasm for sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our consumers. We are seeking someone who has experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
Furthermore, you:

• Are gregarious, outgoing and have the desire to provide extraordinary customer service.
• Possess great team spirit and a team-oriented attitude.
• Can identify customer requirements, meet their needs, and maximize sales, using all the resources available.
• Can work on weekends and holidays.
• Are fluent in Danish and can articulate yourself in English at a professional level, both verbal and in writing.

What we offer
As our new Sales Associate you will be based at the flagship store on Østergade, Copenhagen. Our flagship store is one of our most innovative stores, where new ideas and products are tested for the first time along with visits from Executive Leadership. The flagship store is one of the lead stores in our retail chains and acts as a showcase exhibition for our brand. The purpose of the store goes beyond sales, as its main goal is to engage our customers in the brand and the B&O world.

With approximately 1.000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and that constructive feedback makes us grow as professionals and as a company, and we have a genuine interest in learning from each other.

Compensation: Competitive salary and benefits package.
Location: Østergade, Copenhagen.
Start date: As soon as possible.

How to apply
Then submit your CV and application in English by pressing the apply button. Applications are assessed continuously, so please apply as soon as possible and no later than 30th November 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our Talent Acquisition Consultant, Nina Vestergaard on [email protected]. Please do not send your cv and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.