Customer Service Representative

Customer Service Representative

Customer Service Representative

Are you our next Customer Service Representative?

Plecto is looking for an ambitious student to join our team in Aarhus as our newest Customer Service Representative (Approx 10-20 hours/week).

As a Customer Service Representative at Plecto, you will be a part of a highly motivated team with many different skill sets to learn from. Our aim is to help our customers reach their full potential.

At Plecto, we are on a mission to create the world’s no 1. Performance platform. We want to grow and become better at what we do, and this is what motivates us every day to build a platform that helps other companies and people do the same.

So come and be a part of Plecto's exciting journey!

What you will do:

You will become an important part of our Customer Service team, which in addition to you also includes skilled Customer Service Representatives located in Denmark and Guatemala. We work closely with our colleagues in sales, product, finance, and UX.

The 10 - 20 hours will be divided into 2 - 4 shifts a week, depending on how the team would like it structured - here you also have the chance to influence the schedule in collaboration with the rest of the team.

The hours are from 8.30-13.00 (including a selfpaid lunchbreak), 13.00-17.00, or a combination of both, depending on the team's preferences.

As our new Customer Service Representative, your work tasks will include:

• Monitor customer service channels (email, phone, and chat) for incoming requests
• Handle and solve support tickets, by investigating and gathering information from customers in an efficient manner
• Help the customer with their technical setup and creating KPIs for their data management
• Perform troubleshooting on Plecto’s features and related integrations
• Coordinate with internal teams including Product, Expert Service, and CSM (Customer Success Management) to assist in ticket resolution
• Work effectively with team members in multiple time zones (Denmark and Guatemala)
• Update customer-related information in our CRM system
• Assist with customer retention activities

Who you are:

Besides having a positive attitude and open mind, you have a customer-centric attitude. You are proactive, take pride in the work you produce, and get motivated by working in an environment where it’s normal to experiment and try out new things.

Also, we expect you to have experience with the following:

• Flair for IT
• Experience with Google Sheets and different CRM systems is a plus
• Some experience in using your analytical skills for problem-solving
  
• Ability to work independently and efficiently to meet deadlines
  
• Excellent communication skills and ability to communicate complex information in a simple and engaging manner
• Fluency in Danish and English is required

We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can boost your career!

What you get:

We’re a scale-up but we retain our startup mentality where we share what we know and learn what we don't. Plecto is a dynamic and innovative software that’s changing how businesses see their data and boost performance. Our real-time dashboards help teams track their goals, get stuff done, and win big. We’re all about teamwork, growth, and making data fun.

We’re a Danish SaaS company based in Aarhus and with colleagues in Warsaw and Guatemala.

We offer you:

• Great flexibility
• Opportunity for career development and progression
• A young and diverse international team of 45 ish strong professionals representing 12 different nationalities
• Plecto is all about equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for everyone
• Social workplace where we love getting together for fun and games, and where we truly enjoy working together
• Delicious lunch, free snacks and drinks

How to Apply:

So, does this sound like a match? Then we cannot wait to hear from you!

We review applications on an ongoing basis, so please submit your application as soon as possible.

Any questions can be directed to the Team Lead of Customer Service, Katie Burns at: [email protected]

Start date: As soon as possible.