Senior Site Reliability Engineer

Permanent employee, Full-time · Copenhagen
Your mission
Do you want to work with a team that’s building a SaaS product and platform at the center of a major new movement towards conversational customer engagement and customer friendships? And do you want to be one of the first to come in and instil the right practices, processes and tools that will ensure performance and reliability as we scale the business? In a cool office in the center of Copenhagen? Then read more about our role at Dixa and join us as our new Site Reliability Engineer! You'll be working as part of the wider product and engineering team on exciting projects with plenty of technical challenges to get your teeth into and plenty of wonderful, smart people to work with. What you will be doing

• Maintain and develop existing cloud infrastructure
• Monitor and optimize cloud resources to ensure availability and scalability.
• Troubleshoot cloud-related infrastructure incidents and issues.
• Support automation projects, writing infrastructure as code (IaC) for provisioning and scaling resources. (typescript)
• Propose and implement improvements to cloud operations processes.
• Participate in system design consulting, platform management, and capacity planning
• Be on an on-call (OpsGenie) rotation to respond to incidents that impact availability.

Your profile

• You’re an analytical human capable of understanding entire systems, how all the parts fit together, how the data flows through, and where it can and will go wrong.
• You’re excited by delivering high-quality software.
• You’re a master of Kubernetes, Cloud (AWS preferred), Docker, and monitoring solutions.
• You have worked in a similar environment when you were responsible for designing/architecting tooling and automation and love the challenge of a fast-paced team.
• You are creative and curious and like to solve hard problems. You are open-minded and a good listener when it comes to other peoples' ideas and voice your own ideas with confidence.
• You are supportive and encouraging by nature, strive to be the best version of yourself, and lift those around you up.
• Working in a team comes naturally to you, you are easy to work with and value others' input.
• You are ambitious and want to make a difference where you work. You are eager to contribute to a positive and productive work environment

Apply for this job About us
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experience that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good To Go, Hello Print and Wista.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values driven culture the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 120+ exceptional Dixaterians working with us in Copenhagen, London, the US, France, Germany, Spain, Australia and remotely.

The incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favourite brands with the warm familiarity of a friend.

Please note
The qualifications and experiences listed in this job description are a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future
We are proud that people from all over the world have combined forces to give Dixa a universal perspective. We are always learning, and we appreciate that there are perspectives and experiences which many of us do not fully understand - yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing and educating ourselves on experience outside of our own because we believe everyone deserves an equitable future.

What's in it for you?
Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, learning, meaningful work, future planning (family health and retirement) and other bits and bobs (i.e socials and food). You can find out more on our careers page!
Apply for this job

We are looking forward to hearing from you!
Thank you for your interest in Dixa. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to [email protected].