Technical Resolution Specialist

Requisition ID 1816 - Posted - Denmark - Retail / Service - Mid-Senior Level - Struer, Denmark; Kongens Lyngby, Denmark

Do you like to solve critical issues with precision and speed? And are you driven by the satisfaction of turning problems into solutions?

As our new Technical Resolution Specialist, you will join our Customer Care department in Struer or Kongens Lyngby, Denmark. You will be at the forefront of diagnosing and resolving complex product market issues, ensuring seamless operations for our customers and internal teams. In this role, you will leverage your technical expertise to troubleshoot, analyse, and resolve a wide range of challenges, making a significant impact on customer satisfaction and system performance.

Key responsibilities

• Serve as a customer representative and on behalf of the organization secure an extensive focus on the customer experience.
• Ensure a full analysis of complex customer setups including Bang & Olufsen products and network infrastructures.
• Operate our new proactive VIP support area and react to newly discovered market issues.
• Travel to VIP customers and partners to execute deep troubleshooting and gather the needed information for further analysis.
• Participate in our SWAT troubleshooting team.
• Support in decreasing the resolution time of complex market issues.
• Facilitate a broad and deep understanding of Bang & Olufsen’s products and systems.
• Ensure market learnings are reported back into the organization.

What you bringWe are seeking a collaborative individual who is good at understanding and handling complex technical issues. Equally, the ideal candidate can bring structure and process to complex multifaceted projects.

Moreover, you bring:

• A deep knowledge of network infrastructures, how to troubleshoot these, and the ability to connect this with a high-end home audio/video system.
• A widespread customer understanding that is visible in all aspects of your work.
• Extensive experience with troubleshooting in the network field and the aspiration to learn how to use Bang & Olufsen troubleshooting tools.
• Good communicative abilities and stakeholder management skills.
• Having knowledge of Bang & Olufsen products and systems is beneficial, and a willingness to learn and gain a deep understanding of them is essential.
• Fluency in English, both in writing and verbal.

What we offer
You will join our Customer Care department, where you will collaborate with the wider team, partners, VIP customers and internal departments. This position includes exciting international travels to meet our customers and key stakeholders.

With approximately 1100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Location: Struer, Denmark; Kongens Lyngby, Denmark.
Start date: As soon as possible.
Travel: Approx. 20%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 30th September 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.