Technical Writer

Do you want to optimize our online customer-, user-, and service experience for our world-wide recognized brands in a collaborative, global and hybrid work environment? Then you might be our new colleague.

As our Technical Writer, you contribute to our purpose of Bringing People Closer. We aspire to continuously deliver intelligent audio and video solutions for our Jabra brand around the world with truly innovative products that are easy to use.

This requires well-written and intuitive instructions for use and manuals written by our valued Technical Writer team. Perhaps your experience includes writing informational content for a multitude of people, and you feel a kindred sense of achievement in guiding customers toward an optimal introduction to our products.

Why not get inspired and see if you like our current work: https://www.jabra.com/_/media/Jabra_VXi_Product-Documentation/Jabra-Elite-7-Pro/User-Manuals/RevA/Jabra-Elite7-Pro-User-Manual_EN_English_RevA.pdf

You may also consider contributing to scriptwriting for tutorial videos or participating in other projects that aim to optimize the way our customers utilize our products to their fullest potential.

The team you will be part of
At our global HQ, located in Ballerup, Denmark, you join our Technical Content team and report to Manager, Steven Mark Shipton, who is physically located at our office in Sydney, Australia.

The Technical Content team is part of the Knowledge & Learning department within the Global Customer Experience (GCX) function, currently consisting of 10 people occupied with creating content for our customers through our online communities and our user facing documentation, plus providing product and tech training for the global support team.

You will work in a collaborative and hybrid work environment with colleagues located across the globe. Our culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are encouraging, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

What your colleagues say about working at GN:
“We are a small and well-known team. Your manager, Steven, has more than 10 years of experience within the organization. I, myself have been a part of the company for +15 years and have been occupying many different roles that have contributed to so much knowledge of our products and organization. We are proud to be the glue between our internal product management and our customers.

Ensuring Work Life Balance among my team members is important. I believe in our policy of “working from anywhere” and that my colleagues need the flexibility and workload that enables them to succeed in and outside of the job.”

– Claus Holmbeck-Madsen, Senior Knowledge & Learning Officer in Global Customer Experience.

Your contribution is appreciated, and you will:

• Create product and software User Manuals (online) and Quick Start Guides. Finalized, translated and published in collaboration with Packaging team.
• Review drafts of User Manuals (online) and Quick Start guides with key internal stakeholders.
• Create inner box user instructions in collaboration with Marketing and Global Product Management. Final sign-off by same group.
• Create and manage online FAQs.
• Take part in joint initiatives, presenting well-considered guidance and language expertise to enhance the Glossary that holds specialized information applicable to the technology and telecom fields.
• Maintain, update and enhance the core customer facing instructions (documentation) for all in-market products.
• Evolve the customer facing instructions based on fact-based customer support trends and customer behavior.
• Assist colleagues using your subject matter expertise in user instructions.
• Assist in post-sales processes by supplying teammates with relevant data, documentation, and sales approaches.
• Do what’s right for each customer in a diverse, global customer base.

We imagine that there are several ways to succeed in the role, where the following background and experiences are advantageous:

• Relevant higher educational background within relevant field of study.
• Experience from a similar position writing and constructing user documentation and content for software and physical products.
• Proficiency in the field of visual communication.
• Experience with different software applications for content creation.
• Have a natural and profound interest in the online customer journey and user experience.
• Possess well-developed project-, and stakeholder management abilities.
• Fluent in written and verbal English, with the ability to convey technical concepts to non-technical stakeholders and customers.

At a personal level, you are enthusiastic about technology, thorough, and inclusive in your behavior and ways of working. You demonstrate a commitment to achieving goals, initiating progress, and have an agile response to change.

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

We are dedicated to an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager know upon accepting invitation to interview.

How to apply?
Use the ‘APPLY’ link no later than 23nd of September. Applications are assessed on a continuous basis, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

If you want to know more about the position, you are welcome to connect with Steven Shipton on LinkedIn: https://www.linkedin.com/in/steven-shipton-47685214/

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.

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Location: Ballerup