Customer Care Consultant

Requisition ID 1824 - Posted - Denmark - Retail / Service - Associate - Struer, Denmark

Join us to ensure that our customers have a top-class experience.

As our new German speaking Customer Care Consultant, you will join our Customer Care team in Struer, Denmark. You will be the first line support to our German customers, either via phone, email or web. You will help ensure that the customer needs are always put first and they have a best-in-class experience.

Key responsibilities

• Handling customer inquiries within an acceptable timeframe, which means that all inquiries must be replied to, categorized and registered following the procedures.
• Providing qualified and adequate replies in accordance with the individual customer´s support needs.
• Mediating solutions for German customers in collaboration with Senior Customer Care consultants, Product support, B2B Partners and local Area Service Managers.
• Contributing to improving our internal knowledgebase by sharing the learnings from your daily interactions with customers.

What you bring
You bring a strong customer-oriented mindset that allows you to solve inquiries in a timely and professional manner. You are solution oriented with a positive and open attitude.
Moreover, you bring:

• Passion and drive, to help create the most superb experiences for our customers.
• Team player mentality.
• Excellent German and English communication skills – both spoken and written.
• Experience in customer care, perhaps from the tech industry.
• Technical know-how, which allows you to solve requests that require technical expertise with support from our technical team.

What we offer
You will join our enthusiastic and diverse Customer Care Team and work closely with multiple stakeholders, including Product supporters, Area Service Managers and B2B partners.

With approximately 1100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Location: Struer, Denmark.
Start date: As soon as possible.
Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 27th September 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.