Head of Infrastructure and Operations - Nørresundby

Are you eager to drive an ambitious IT strategy that focuses on the digital transformation of a traditional company and industry? Do you want to be the catalyst ensuring our Infrastructure and Operations (I&O) activities are fully aligned to support Wrist's digital acceleration and stability?
Are you passionate about coaching and empowering specialists to deliver maximum value to the customers we serve? If so, you are the candidate we are looking for as our new Head of Infrastructure and Operations (I&O) position.

Transforming Infrastructure & Operations
Infrastructure & Operations leadership is transforming to establish a strong foundation for future-proofing Wrist and increasing the agility needed for our digital transformation journey.

To succeed in this role, it requires a firm grasp of stakeholder expectations, an understanding of how to deliver value, clear communication of goals and objectives and optimizing the cost-benefit of our IT infrastructure investments.

Group IT is looking for a leader who can improve business stakeholders' perception of I&O, build trust within distributed teams and lay the groundwork to drive change within the Infrastructure & Operations organization. Furthermore, as our new I&O leader, you should take ownership of the technologies that form our IT infrastructure and the operations that keep them running.

You must challenge and define goals and objectives for both the Infrastructure and Operations teams to achieve. Consequently, you will focus on making and keeping the combined portfolio of infrastructure technologies and operational processes a success—by ensuring that it offers a strong value proposition to customers and users, and that it delivers the desired business benefits.

Part of our IT management team
With reference to Group CIO Peer Omann, you will become part of our strong IT management team in Group IT. The position is based at our HQ in Nørresundby. Group IT is located across our HQ and our growing IT office in Manila. You will be responsible for Infrastructure and Operations, which include a hybrid infrastructure setup and an ambitious cloud strategy. The team delivers services to the IT organization and directly to the businesses that operate worldwide.

Deliver the infrastructure to digitally transform a traditional business
As Head of Infrastructure and Operations, your key responsibility will be the delivery of stable, reliable and secure infrastructure, as well as the operations required to sustain it. You will define the vision for the I&O team, ensuring a strong alignment with the overall IT strategy.

More specifically, your responsibilities will be to

• Deliver a stable and secure I&O setup in a global company with offices in more than 30 locations.
• Work with the IT senior leadership team on managing the service portfolio and governance needed to prioritize resources, including the budget.
• Build successful stakeholder relationships with other IT teams and business leaders by developing a clear understanding of business needs, acting as a trusted advisor and ensuring the cost-effective delivery of IT services to meet those needs.
• Create and align an I&O value map by linking targeted business outcomes with the future business capabilities required to achieve them.
• Collaborate with the CISO to ensure that I&O embraces and applies the security strategy.
• Provide direction on which emerging technologies should be incorporated into I&O products and services to successfully deliver the overall IT strategy.
• Drive the adoption of, and commitment to, service improvements.
• Continually review the effectiveness of IT delivery and seek to optimize the value of ITSM.
• Navigate organizational structures both horizontally and vertically to build the most effective stakeholder alliances.
• Build successful relationships by developing a clear understanding of stakeholder needs in the context of the business challenges they face, and act as a trusted advisor.

In Group IT, we continuously strive to improve our ways of working and are always interested in improving our digital products. We expect you:

• Succeed with your team by promoting teamwork.
• Have experience with ITSM practices (e.g., ITIL), tools, and be familiar with DevOps.
• Are motivated by inspiring others and sharing your knowledge.
• Ensure the organization is correctly positioned for new technologies and disciplines.
• Embrace shifts towards new I&O capabilities, mindsets, and services in the wake of cloud adoption.
• Interpret business strategies and convey them to technical stakeholders.
• Demonstrate personal commitment to change through actions and words.
• Partner with other IT leaders to identify opportunities for significant technology and process enhancements.

Qualifications & requirements
To succeed in this position, you should have a solid understanding of current and emerging infrastructure and operations technologies and practices, especially within the Microsoft domain.

Furthermore, we expect you to have:

• Eight to ten years of experience in IT.
• Five or more years of leadership responsibilities, including strategy, budgeting, vendor management and staffing.
• Demonstrated experience in influencing key stakeholders across a truly global organization and within complex contexts.
• Preferably, demonstrated capability in leading IT transformational infrastructure initiatives in complex, dynamic environments.
• Experience in leading cloud adoption, including establishing governance mechanisms, delivering migration projects, and modifying I&O’s target operating model.
• Strong third-party management skills, working closely with sourcing and vendor managers.
• Effective influencing and negotiation skills in an environment where resources required for success may not be under direct control of this role.
• Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
• Experience in developing governance practices to track and measure the quality of services and maintain service improvement plans.
• Experience leading teams distributed across continents and time zones is a plus.

We offer more than just a job
We wish to be the best at what we do, and everything we do is based on our values of “Winning Attitude, Customer Orientation and Getting it Done”.

We offer flexible working hours and numerous employee benefits, counting a healthy canteen, take away, free fruit, and fitness facilities. Wrist supports local elite sports, offering tickets to home games. You can expect free parking and access to Clever EV charging stations. Moreover, we have an active employee association that invites us all to play paddle, badminton and board games etc. and to join the yearly DHL relay race.

Do you want to be part of Wrist?
Please send your application and CV marked 'Head of I&O' to [email protected]. We encourage you to submit your application as soon as possible. We are continuously reviewing incoming applications, and once we identify the right candidate, we will close this job posting.

Starting date: Soon as possible

For more details or questions, feel free to contact us at [email protected].