Senior Support Agent

Odense, Denmark

This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
You will be part of our Nordic Support team and work closely with other departments in Denmark, Finland, Sweden, and Norway, ensuring our Customer Service live up to our high standard of quality.

As a Senior Support Agent, you will act as a resource for our partners, offering guidance and technical expertise to help them help our mutual customers. Being part of this team, you will play a key role in establishing and maintaining a productive and beneficial relationship with our partners, larger customers, and colleagues.

Day-to-Day Responsibilities​

• First Point of Contact for Customers and Partners
• Handle incoming emails and phone calls
• Perform outbound emails and phone calls
• Technical troubleshooting of our products
• Administrative tasks related to customer agreements, technical setups, and ad hoc tasks

Who Are We Looking For
People who can drive positive change, step up and show what’s next – people who make things happen, and build strong collaborations. In practice this means that you:

• Are proficient in Danish and English
• Perhaps even master Norwegian, Finnish, or Swedish?
• Have a technical skillset and can easily navigate in different systems
• Are a problem solver
• Are a skilled communicator
• Have strong collaborative skills
• Are committed to continuous learning and development to better serve partners, customers, and colleagues
  And most importantly - You know what outstanding customer service should look like

Perks & Benefits
At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Firmapensionsordning at Danica Pension
• Health Insurance
• Business Trip Insurance
• FerieFridage - 5 days (additional non-statutory holidays)
• Danish holiday act
• Parental pay benefit
• Canteen with a good price
• Terminal Glasses

Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.