Service Delivery Manager

Are you an executer with a knack for driving service excellence and nurturing client relationships? If you're excited by the challenge of ensuring top-tier service delivery for key customers and elevating their satisfaction levels, this is your opportunity to make a significant impact. Join us as a Service Delivery Manager and become a key player in our mission to provide outstanding Managed End to End Connectivity (SMARTCONNECT) services.

About Your Role and the Team
In this pivotal role, you'll ensure that our topcustomers receive exceptional service and experience increased satisfaction (NPS). You'll oversee contract fulfillment, manage professional relationships with key stakeholders, and drive continuous improvement initiatives. Collaborating with a dynamic team, you will help GC become the preferred partner for SMARTCONNECT services, supporting long-term customer engagement and robust service delivery.

Here Are Some Examples of Key Responsibilities During a Typical Day:
· Customer Governance: Facilitate customer meetings, manage contractual obligations, and align expectations.

· Service Delivery Management: Act as the overall Service Responsible during the contract period, and drive continuous improvement initiatives.

· Reporting: Provide high-quality, automated reporting and enhance reporting capabilities in collaboration with GC stakeholders.

· Stakeholder Collaboration: Work closely with Customer Sales Executives and OPerations to enhance customer engagement and support during the tender phase.

· Escalation Management: Serve as the liaison between customers and GC operations, handling escalations, ensuring effective resolution and present Root Cause Analysis reporting for the customers.

WHY You Should Join Us
Join our team and be part of a forward-thinking organization that values innovation and excellence. You'll have the opportunity to grow within a supportive environment that encourages professional development. With competitive compensation, comprehensive benefits, and a focus on career progression, this is a chance to make a meaningful impact while advancing your career.

Who We Are Looking For
We are seeking a proactive Service Delivery Manager who excels in managing client relationships and driving service excellence. You should be detail-oriented, analytical and adapt at navigating complex service environments. If you have a proven track record in service delivery management and are ready to take on new challenges, we want to hear from you!

To Succeed in This Role, We Believe You Have:
· Experience: 3+ years as a Service Delivery Manager or Project Manager, ideally in the Telco or Network industry.

· Skills: Strong leadership, communication, and analytical capabilities. Experience with ITSM tools and BI platforms is a plus.

· Education: Bachelor’s degree or equivalent; ITIL Foundation certification preferred.

GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We are the result of recent mergers between Broadnet, GlobalConnect and IP-Only - now operating as one company in Norway, Denmark, Sweden, Germany and Finland. Our 1 600 employees ensure that we are the main challenger on each market by delivering secure and future proof solutions to some of the world’s largest companies as well as to private households. And everything in between.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Location:
København, DK, 2450