Service Operations Officer

Taastrup, DK, 2630

Job ID: 25857

Would you like to join one of the very vital functions of the bank that enables us to open doors for our customers every day? This could be something for you who are an active person and feel comfortable working in a hectic environment where change is always present and every day is different.

We are now looking for a Service Operations Officer to be part of a team where all the payment flows running through the bank are seen from the helicopter perspective: it doesn`t matter which system or department generates the liquidity flow, you`ll be on top of it.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. About this opportunity
Welcome to the Clearing team. We are a Nordic team with employees in Denmark, Finland, Norway and Sweden. We add value by providing Nordea`s Treasury with an accurate picture of Nordea`s liquidity. Efficient liquidity handling enables Nordea to give our customers better prices and competitive cut-off times.

As a Service Operations Officer you’ll play a valuable role in forecasting the end-of-day balances. Clearing also participates actively in many group-level projects related to payment infrastructure changes as well as in external market infrastructure working groups.

What you’ll be doing:

• Monitor and manage the incoming/outgoing liquidity flows, often running against the time.
• Forecast and calculate Nordea`s liquidity in DKK currency for Treasury and thus ensuring optimal liquidity usage.
• Keep an eye on the balances in different clearing systems and funding the accounts when necessary. Often decisions need to be made quickly in cooperation with several stakeholders.
• Maintain active dialogue with various stakeholders from CRUs to PRUs and back-offices as well as to the National Bank of Denmark, external finance sector fora and other financial institutions in Denmark.
• Participate in internal and external audits, IT development projects and step in the role of business analyst when required.

You’ll join a team of competent and courageous people who truly show ownership by running the extra mile every day and enjoying working together. The role is based in Høje-Taastrup. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Are accurate and alert, persistent but flexible, take strong ownership.
• A close dialogue with stakeholders is essential in succeeding in the role, so excellent communication skills and proactivity are seen as a big advantage.
• Work with system documentation and business requirements and produce professional-level documentation to both internal and external stakeholders.
• Perform user acceptance testing and business verification testing.

Your experience and background:

• Native-level Danish language and professional level English language skills are required.
• Bachelor`s degree or similar.
• Able to work in morning and evening shifts when needed.
• Good references from your previous role(s).
• Previous experience from Clearing, Settlement, Payments or Cash Management area is preferable.
• Knowledge of Danish payment infrastructure is preferable.

If this sounds like you, get in touch!

Next steps Submit your application no later than 15/10/2024. For more information, you’re welcome to contact Petteri Kuronen tel. +358503399427. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.