Global Incident Process SME

Global Incident Process SME

Overview
Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Global Incident process SME, this is what you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Home Equipment Allowance: Get the resources you need to work comfortably from home.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our team

About your future role
As a key member of our ITSM Center of Excellence within the Nexi Group, you will be instrumental in our European organization, focusing on incident handling across borders. Your expertise will support our consolidation journey towards a global incident process and the usage of ServiceNow as our ITSM tool.

The role is wide, and you play a key role in engaging in the daily operation alongside with projects, audits, and all the process related tasks.

Your location will be in Denmark, and you will be part of an European organisation which consist of +30 employee´s - where 10 of these are based out of our office in Ballerup.

Your key responsibilities in this role will be:

• Serve as the Global Incident Process Owner.
• Engage in daily operations - here within audits (both internal and external).
• Lead projects related to incident management, processes, and communication.
• Train teams on the incident process and ServiceNow.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

• Over 5 years of experience with a strong focus on process improvement.
• Superuser proficiency in ServiceNow.
• ITIL certification is expected.
• Excellent stakeholder management skills.
• Structured, analytical, and problem-solving mindset.
• Strong communication skills.
• Experienced in stakeholder management

Additional skills and experience that would make you stand out:

• Background as an incident manager will be considered a plus

Apply now!
If this opportunity excites you, we’d love to hear from you! Please apply as soon as possible; we review applications continuously and will close the position once we find the right fit. Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Work location
Denmark