Head of Operational Excellence - Northern Europe

Have a huge impact on our operations - including rewards, policies, data and people systems
Our employees are the cornerstone of our operations. With an ambitious vision for Specsavers’ future, this presents an unparalleled opportunity for you to significantly impact our operational practices across our Northern Europe (NE) region. Moreover, you will collaborate with our regional teams ensuring alignment and synergy across the NE.

Your role
In this newly established role as Head of Operational Excellence for our People function, your role will involve delivering high standard business driven operational practices and People processes across NE. You’ll be spearheading the delivery of best practice reward and policy structures as well as ensuring proper systems support and data to strengthen our decision making.

Working closely with the P&O Director, you’ll ensure the creation and implementation of a People Plan in NE in line with the Global people and business plan and make sure that this is delivered locally. With your team of 2 direct reports, you’ll oversee regional deliverables as well as making sure that your team is motivated and up to speed. Your primary tasks and responsibilities include:

• Being a key member of the NE P&O Leadership team, where your inputs are being valued
• Ensuring consistency of the Reward Agenda and delivering on the salary and bonus-process in close collaboration with the NE P&O Team and Group Reward
• Securing a compliant and relevant approach in how we work across the region with above-mentioned areas and making sure we optimise our use of the available people data
• Offering leadership support while delivering project and change management when implementing and upgrading our new HR System (Success Factors)
• Ensuring strong collaboration with regional finance team to support headcount and budget processes
• Leveraging people analytics to improve data driven decision making
• Ensuring that HR, Support Office Recruitment and People Managers processes in NE support offices are GDPR compliant

Your development
Within 3 months, you will:

• Receive an extensive onboarding to Specsavers ways of working
• Learn about Specsavers values and behaviours
• Get acquainted with all your wonderful colleagues across the globe

Within 6-12 months, you will:

• Drive the priorities of your function
• Have set clear goals and directions for your team
• Be a trusted adviser, able to challenge business decisions
• Represent NE as a region to influence the Group agenda for your function.

We grow, learn, and have fun together
As our newly appointed Head of Operational Excellence, you’ll become an integral part of the dynamic NE P&O team, collaborating closely with talented colleagues within Regional and Group HR and Finance and the local Heads of P&O in the region. Our team boasts an impressive collective experience of many years in the field, with some members having dedicated many years to Specsavers while others bring fresh perspectives.

Your qualifications
For you to succeed in this role, you’ll need to convey complex people data to support decision making and be able to understand how effective People operations creates value for the business. Your experience enables you to prioritize and adapt global initiatives locally.

We also see great value in you having leadership experience from previous roles, so that you can support and develop your direct reports the best way possible.

We anticipate that you bring a solid background in HR – experience from a (preferable international), complex matrix organisation. On top of that, you can recognise yourself in the below essential requirements:

• Attention to details with the ability to work with tight deadlines and to manage/deploy complex projects
• Experience with payroll operations, systems and standardisation, reward, and benefit structures and processes
• Track record of optimizing Master data management and operational standards
• Track record of delivering people data and analytics and solid Excel skills
• Track record of linking business strategy with people engagement measures
• Extensive experience running and reviewing salary and bonus processes
• Knowledge of Success Factors is beneficial.

What awaits you upon joining Specsavers
As our new Head of Operational Excellence, you’ll work at our NESO office in Nordhavn. Our new office features many collaborative spaces and a stunning rooftop terrace with breathtaking city and harbour views.

• Join our global team of friendly, talented, and passionate colleagues. Enjoy a competitive salary package with perks such as pensions, health insurance, free eye care vouchers, and more.
• Grow in your role with free access to online learning, monthly one-on-one discussions with your manager, personalised development plans, and increased responsibility.
• We offer a fun work environment with great coffee, laughter, table tennis tournaments, birthday surprises, holiday celebrations, virtual Friday quizzes, and more.

Ticks all your boxes? Then apply today
To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible.

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.

If you’re interested in learning more about the incredible team you’ll be joining and our shared goals as a family business, visit our pages: This is who we are, and This is what we do.

Diversity & Inclusion at Specsavers
Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor.

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building.

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Har du spørgsmål?
Har du spørgsmål eller ønsker du blot mere information om dette job? Du kan altid kontakte People Director for Northern Europe, Malene Brostrøm

Malene Brostrøm
People Director for Northern Europe

[email protected]

Om Louis Nielsen
Louis Nielsen startede med en enkelt butik i Aalborg tilbage i 1978. I 1994 blev han udstødt af optikerbranchen, da han nægtede at rette ind efter den overpris forbrugerne blev tvunget til at betale. Louis Nielsen mente, at alle borgere havde ret til et par briller til en rimelig pris.

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