Client Success Coordinator - Existing Business, San Diego, US

Who are we:
ChemoMetec is a leading global manufacturer of cell counting and analysis equipment. We focus on creating high-precision instruments that provide reliable data for thousands of clients in the biotech, pharmaceutical, and academic fields. At ChemoMetec, we take pride in being a successful international company dedicated to delivering top-quality products and exceptional customer support for all your cell counting and analysis needs.

Our U.S. division is experiencing rapid growth, and we’re looking for early-career sales talents to join our Client Success team. We’re an ambitious, customer-focused, and results-driven group that values a down-to-earth approach and knows how to enjoy our work. We invite candidates who are passionate about their contributions and eager to make an impact to apply!

What you will experience as a Client Success Coordinator with ChemoMetec US:

• Develop sales and customer skills, laying a solid foundation for future career growth
• Gain experience working with Life Science companies at the forefront of medical science
• A supportive and enjoyable work environment where everyone’s voice is valued, fostering your career growth at ChemoMetec
• We stand by our “promote from within” philosophy

About the role:

• Seek out new business from existing clients in the Life Science industry
• Create a virtual network of researchers in the Life Science community
• Implement a proactive customer success strategy to prevent customer issues
• Respond to customer requests and emails, and attending meetings with customers and internal team meetings
• Work with the sales team on developing lead engagement tactics
• Maintain accurate records in our CRM system

The ideal candidate:

• Experience with a CRM (Zoho is a plus) but not a requirement as we are willing to train
• 1+ year relevant experience, such as of account management, fostering client relationships, and ensuring client satisfaction is a plus
• Excellent time management skills with the ability to multitask and prioritize effectively
• Exceptional attention to detail and organizational skills, ensuring accuracy in all tasks

• Excellent verbal and written communication skills, including the ability to write well-crafted emails

Benefits:

• Bonus opportunities
• 10 paid holidays
• Company phone and laptop provided
• Generous paid time off
• Medical, Dental and Vision after 30 days
• 401K

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company.

Please submit your application with a cover letter.

Work location:
8950 Villa La Jolla Drive - Suite A127
92037 San Diego
USA

Application deadline:
As soon as possible