Thesis Work for Tacit knowledge elicitation for AI development through UX design

Placering
Västerås

Thesis Work for Tacit knowledge elicitation for AI development through UX design
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
R&D Team Lead

Your role and responsibilities
In recent years, the rapid development of AI solutions has significantly impacted various industries, including process industries, where AI is expected to assist operators in decision-making. However, several challenges remain in making AI truly beneficial for operators, where one major issue is the lack of diversified and high-quality data for AI training. Relying solely on manuals and documents is often insufficient and assimilating complex operational data is a time consuming and requires vast data science competence. Even with the advancements of data engineering it is apparent that there are deficiencies of industrial information exist, due to limited sensing and digitalization. To tackle the problem some research suggests that incorporating tacit knowledge from human experts into AI systems could improve decision-making by making AI more adaptable and better at handling ambiguity and uncertainty. However, the process of capturing tacit knowledge and converting it into explicit information suitable for AI training remains underexplored. This thesis will focus on investigating methods of tacit knowledge elicitation for AI development. The research questions can be: • Which methods are suitable to use for capturing tacit knowledge from human experts in process industries without causing much extra time and efforts? • What UX features can be used to enable and facilitate knowledge elicitation for expert users during their daily interaction with AI systems? Details: • Spring 2025, commonly between Jan-July • 30 ECTS/högskolepoäng(hp) • 1 student • In Västerås. Possibility for hybrid workplace Your responsibilities: • Literature review on tacit knowledge elicitation, and knowledge elicitation for AI solutions, methods for capturing tacit knowledge and knowledge elicitation • Analyze and summarize pros and cons of these methods and make assumptions on which could be used for tacit knowledge elicitation during daily work • Create concepts based on the learnings and assumptions • Implement prototypes (fidelity can be flexible) • Conduct user evaluation (optional) • Summarize results and identify which methods or UX features could be used to do tacit knowledge elicitation

Qualifications for the role

• Currently pursuing a Master’s degree in Human-Computer Interaction (HCI), Cognitive Science, Interaction Design or a related field
• Ability to conduct user research and translate insights into design improvements for complex systems
• Interest in how to make AI more useful for industrial users and how to extract tacit knowledge from expert operators to improve AI capabilities
• Able to approach challenges proactively and creatively, integrating user-centered approaches with technological advancements

More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together. More information: Recruiting Manager Dawid Ziobro, [email protected], will answer your questions. Apply with your CV, academic transcripts and a cover letter in English. Please note that we can only accept applications submitted through our online career portal. Applications via e-mail will have to be deleted and not processed due to data privacy requirements. Welcome to apply! We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Locations
Västerås, Sweden