Service Desk Operations Center Technician

Join GlobalConnect as a Nordic Customer Operations Center Technician

Are you interested in IT and take pleasure in assisting others? Are you ready to be part of a team that ensures seamless digital experiences for customers across the Nordics? If so, we want to hear from you!

As a Nordic Customer Operations Center Technician at GlobalConnect, you'll have an important part in our mission to provide top-notch customer service and maintain the highest standards of network reliability. Working from our modern facilities in Copenhagen S by Havneholmen Metro, you'll be at the heart of our operations, handling real-time monitoring and management of network events and alarms.

About the Role:
We're looking for someone passionate about delivering exceptional customer service.

In this role, you will play a crucial part in guaranteeing satisfying customer interactions through prompt management of incidents and alerts. We support critical institutions like hospitals, banks, and police as well as major tech companies, ensuring their operations remain seamless with high uptime.

Picture this: it's a busy day at the operations center. Your shift starts, and immediately you're scanning through real-time data, identifying potential issues before they escalate. A customer's network service is down—your quick response and problem-solving skills come into play as you manage their inquiry, keeping them updated and working tirelessly until the issue is resolved. Each day presents a fresh set of tasks, ranging from cross-departmental collaboration throughout the Nordic region to engaging in detailed technical issues. Your judgment and ability to prioritize and act with determination will be important, and as you are often the only person on the clock, you will often have reasons to feel proud of your achievements, and how you handled stressful situations.

Key Responsibilities:

• Monitor and Respond: Keep a close watch on network events and alarms for customers solutions, ensuring swift action to mitigate potential issues.
• Troubleshooting and Fixing Issues: Quickly diagnose and resolve technical problems, knowing when to escalate critical issues.
• Customer Support: Handle customer inquiries related to service outages, providing timely and effective solutions.
• Proactive Management: Engage in effective alarm management to prevent problems before they impact our customers.
• Shift Work: Operate within a 24/7 shift schedule, including nights and weekends, to maintain continuous support. During these times, you may often work alone, acting as our primary defense against network issues.
• Communication: Maintain clear and timely communication with relevant teams and customers, ensuring everyone is informed about the status and resolution of issues.
• Documentation: Accurately document incidents and resolutions to contribute to our continuous improvement efforts.

Join our team where the customer is always at the center!

Why GlobalConnect?

At GlobalConnect, we are committed to growing our pan-Nordic presence, and our 24/7 Nordic Customer Operations Center is a crucial part of this vision. We provide ongoing training and development opportunities for our technicians, ensuring that our team members are always at the forefront of the latest technologies. We highly value your growth, providing education and certification opportunities to ensure you advance both in this position and within the company

GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We are the result of recent mergers between Broadnet, GlobalConnect and IP-Only - now operating as one company in Norway, Denmark, Sweden, Germany and Finland. Our 1 600 employees ensure that we are the main challenger on each market by delivering secure and future proof solutions to some of the world’s largest companies as well as to private households. And everything in between.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Location:
København, DK, 2450