Customer Service Professional

Aarhus N, Region Central Jutland, DK Hamburg, HH, DE Edinburgh, Edinburgh, GB

Work experience: Professional

Type of position: Full-Time

Job Family: Commercial

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you have a can-do attitude and enjoy working closely with customers and contracts? Then this is the job for you!

Region NCE > SBU NCE Service > Customer & Contract Management Offshore > Customer Management Team 1

The Customer & Contract Management department is responsible for maintaining the customer relationships and the commercial interface with our customers who operate offshore wind farms, ensuring that customers receive a high-quality customer experience. We are the point of contact for service customers, overseeing the different service contracts in their portfolio, in terms of service execution and commercial obligations but also focusing on partnership and commercial growth. In this way we act as an interface between the external and internal stakeholders. This includes supporting operational service teams in their efforts to maintain and optimize the wind energy production for our customers. The department is part of the Offshore Service organization in the Vestas NCE Region.

The department has an open and informal culture, where commitment, teamwork, good communication and collaboration are key to our success. You will have the opportunity to work in a high-growth industry and in a team of highly motivated and experienced colleagues. If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

As a Customer Service Professional, you will be responsible for managing Vestas' obligations towards customers under operation and maintenance (O&M) contracts as well as technical support agreements. You will oversee day to day administration of service contracts and collaborate with a wide network of internal stakeholders to find high-quality solutions to complex problems. You will act as the customer’s point of contact, provide proactive support, addressing and resolving complex customer issues promptly, whilst fostering strong, long-term partnerships with our customers.

In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

Responsibilities

Responsibilities include:

• Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
• Own the contract; making sure that Vestas delivers according to the contract.
• Resolve customer issues, providing contractual and commercial support.
• Identify additional sales opportunities and support service sales department with proposals
• Keep records of customer interactions and maintain contract related data using internal tools
• Keep a clear overview of due payments and monitor the follow up
• Prepare quotations, issue service orders, assess routine customer claims and issue contractual notifications.

Qualifications

The ideal candidate will have a good commercial and /or technical education with previous experience in a customer-facing position, for example in a project management or contract management position, particularly dealing with complex, global customers, ideally in the energy services sector.

We are looking for:

• At least Bachelor level education coupled with relevant professional experience
• Service contract delivery background preferably from the wind industry
• Proven experience in a customer-facing role
• Familiarity with wind turbines or rotating machinery, plant, processes, or systems
• Excellent English language skills, both written and spoken.

Competencies

We envision that you have the following competencies:

• Understanding of contractual mechanisms of offshore wind projects
• Ability to grasp and communicate complex technical concepts effectively
• Networking skills and ability to collaborate seamlessly with internal teams, including engineers, sales, legal and accounts.
• High degree of structure, organisation, and accuracy
• Creativity and positive personality, focusing on realizing opportunities in a rapidly growing market

What we offer

We offer an exciting chance to engage with some of our key customers, within the energy industry's global partner on sustainable energy solutions. Reporting to the Senior Manager heading Customer Management Team 1, you will get to work with some of the new offshore projects for the future of our service business. Vestas is growing and developing, and we want you to grow with us.

Additional information
Location: In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

For this position you can expect 50 travel days per year.

If all the above matches your interest and qualifications, please apply no later than 21.10.2024.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For further questions about the opportunity, please contact the recruiter Eeva McLean, [email protected].

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.