Country Lead - APAC Commerce & Operations · Sheung Wan, Hong Kong

The global market for online wine sales is expected to grow significantly throughout the coming years, and Vivino will be at the forefront of this growth. Join us as our Hong Kong-based Country Lead and help us provide a marketplace where our merchants can promote their products and help bridge that gap to direct consumers.

Help our users buy the right wine at attractive prices while staying true to the core of Vivino
Based in Hong Kong and reporting to the Regional Director, we are looking for a Country Lead who will be responsible for managing key aspects of our sales and promotional activities, ensuring competitive positioning of top-selling products, and driving business growth through targeted campaigns and CRM strategies.

• Ensure top-selling products are consistently available at competitive market prices, contributing to sustained sales performance.
• Oversee and manage all promotional items, developing and executing content strategies to drive customer engagement and maximize sales conversion.
• Collaborate with the Regional Director to support the trading calendar and lead the execution of campaign activities, ensuring alignment with regional and global business objectives.
• Plan, implement, and manage all CRM initiatives, focusing on measuring and improving performance to enhance customer relationships and drive business results.

Well-organized problem solver with the ability to adapt and move quickly to find solutions
While we prefer not to confine individuals within rigid categories, we imagine you will thrive and succeed in this position if you can showcase your experience or aptitude for many aspects outlined below.

Our (potential) ideal candidate is driven, flexible, structured, supportive, and resilient. You are highly motivated and proactive, constantly pushing toward achieving goals and exceeding expectations. Your adaptability allows you to easily navigate changing circumstances, maintaining effectiveness and a positive attitude under pressure. You make a meaningful impact through your contributions, driving progress and delivering significant project results. With a structured and organized approach, you ensure tasks are managed efficiently and consistently. You also possess strong interpersonal skills, acting as a reliable and supportive team player, fostering collaboration and a positive work environment. Moreover, your resilience enables you to overcome challenges and bounce back from setbacks, consistently demonstrating perseverance and commitment to success.

If this characterization and below experience levels ring true, we look forward to hearing from you!

• Experience in an account management/ marketing/ CRM role
• Familiarity with Google Workspace
• Experience in the use of Braze or similar CRM tools
• Fluent in written and spoken English.
• Please mention if you are fluent in Cantonese
  

Working at Vivino
Working at Vivino is challenging, fun, and rewarding. We have an incredible, multicultural, and international work culture where we take care of and look out for each other. We appreciate new ideas and encourage everyone to bring them to the table. We are not afraid to make mistakes—as long as we take ownership, learn from them, and support each other in getting even better.

Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.

We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, Australia, and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.

Our five core values are:

• Always Strive for Better
• Work Together
• Earn and Offer Trust
• Be Approachable
• Lead with Data

Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, veteran status, or other characteristics protected by applicable law.

Application deadline: October 21, 2024

Department
Commerce & Operations

Role
Country Lead

Locations
Sheung Wan, Hong Kong

Employment type
Full-time

Colleagues

Jonathan Harry Krog

Talent Acquisition Lead