Technology Product Lead and Team Leader for CRM and Analytics

Gdańsk, PL, 80-309 Warszawa, PL, 02-460 Helsinki, FI, 500 Taastrup, DK, 2630

Job ID: 23359

Would you like to become our new Technology Product Lead and Team leader for CRM and Analytics solutions used towards Corporate Customers? Work with technical solutions in the cloud, structuring and visualizing large amounts of data and be part of growing our AI capabilities? Then this is a unique opportunity for you to join us and grow as a leader.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Welcome to the Tech Customer Engagement – Corporate Service Domain. We add value by ensuring transparency, insights & storage of all customer interactions for Corporate Customers to provide exceptional customer experience.

This includes e.g.:

• 360 degree view of Nordea customers – Loans, Profitability, Deals, Interest Rate Hedges, International Payments, CO2, what-if analysis, etc.
• Growth & Digital Sales support – Suggest relevant products (cross sales) based on other customers with similar profiles, etc.

The job is located in the Corporate Service Area serving customers in Nordea’s Business Banking and Large Corporates and Institutions business area.

As a Technology Product Lead and Team Leader for CRM and Analytics you’ll play a valuable role in growing our organization and driving the vision towards first class CRM, Analytics and AI capabilities.

In practice, the job consists of two parts:

• Technology Product Lead
• People / Capability leader

As a Technology Product Lead you will take ownership of CRM & Analytics and it’s overall performance. This includes ensuring our current applications are stable & compliant (RUN) while continuously improving functionality (Change). You will through close collaboration with the business be part of growing the future vision (Business, Technology, Architecture), ensure we are in control of our financials, and become a single point of contact from Technology towards CRM and Analytics.

As a People / Capability leader, you will perform leadership tasks related to employee lifecycle such as hire for vacancies, manage regular performance and development reviews, develop and motivate your team members to ensure that you have a high performing team leveraging on industry best practises and other administrative tasks related to employees and external consultants.

The team is consisting of Software Developers and Testers located in Denmark, Poland and India.

Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have passion for leadership – either as an experienced leader or you are eager to become a leader
• Take ownership and are self-driven – are able to drive things forward independently and under own initiative once guidance and goals are provided
• Have experience working with Software Development (Primarily Microsoft Tech Stack)
• Are able to make complex ideas easy to understand and to turn information into actions
• Want to grow your knowledge within AI
• Practice coaching, counselling and guidance
• Build strong relationships (both with your team members, peers and leaders around Nordea)
• Are curiosity to learn about the Customer Engagement domain

Your experience and background:

• A relevant university degree (Engineering, data science, mathematics, economics or similar)
• > 3 years of experience working in or with IT projects close to business stakeholders
• Great communication skills and experience working with diverse teams
• A proven excellent track record from your existing job
• Proven experience from working with CRM / Analytics / Customer Insights is a plus
• Advantage with experience within the Business Banking or Large Corporates and Institutions business and/or IT domains

If this sounds like you, get in touch!

Next steps
​ Please note that we will start interviews already before job opening closes, submit your application as soon as possible, no later than 27/10/2024.

For more information, you’re welcome to contact Nicklas Warberg ([email protected]). If you have any questions about recruitment steps you may contact our tech recruiter [email protected].

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.