Claims operations

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Job Level: Professional

Location: Casablanca, MA, 20060

Area of Expertise: Customer Services & Claims

Unit: Allianz Technology

Employing Entity: AZ Technology SE Morocco Branch

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 41270

Position Cluster: Non-Executive

As a Travel Insurance Claims Handler at Allianz Services Morocco, you will be responsible for the efficient and accurate handling of travel insurance claims. You will ensure a customer-centric approach where you assess, process and handle customer claims according to Allianz's established procedures and guidelines.

Responsibilities:

• Receiving and reviewing travel insurance claims submitted by customers.
• Collect and analyze all necessary documents and information to evaluate a claim.
• Communicate with clients, medical professionals, and other relevant parties to obtain missing information and answer questions.
• Decide on the approval or rejection of claims based on policy conditions and available information.
• Documenting all steps and decisions in the claims system.
• Ensure timely and accurate claims handling to meet service level agreements (SLAs).
• Providing clear and understandable information to customers about their claims and the claims process.
• Collaborate with other departments within Allianz to improve overall customer satisfaction.
• Contribute to the continuous improvement of claims processes and procedures.

Qualifications:

• HBO work and thinking level.
• Experience in a similar position, preferably in the insurance sector, is an advantage.
• Excellent communication skills.
• Strong analytical skills and attention to detail.
• Customer-oriented attitude and ability to act with empathy and professionalism.
• Knowledge of insurance policies and claims procedures is an advantage.
• Ability to work effectively in a team and make decisions independently.
• Experience with the use of claims systems and software is a plus.

41270 | Customer Services & Claims | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Morocco has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering financial, IT, customer service and governance services. Our team counts passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, Dutch (Netherlands), French and Italian, to Spanish.

At Allianz Services Morocco, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!