Head of German Customer Operations

Head of German Customer Operations
Location
Aarhus, Denmark

Jobtype & start time
Full-time, as soon as possible.

Deadline
31.10.2024. We will be screening candidates on an ongoing basis. We will be screening candidates
on an ongoing basis.

Are you a natural leader with a passion for team development and creating a positive team culture? Do you enjoy working with data in finance and technology and want to see how it shapes an energy trading company? If so, this is the perfect opportunity for you!

The job

Here’s what the job entails
As the new Head of German Customer Operations, you will lead a team of six employees who support our German customer business and asset-backed trading. Your main focus will be on developing the team, setting clear goals and driving continuous improvement, which is key for our growth in a competitive energy market.

In collaboration with the Customer Operations & Reporting Management team, you will help develop the entire function by constantly challenging yourself and the other leaders to improve.

Concretely, your responsibilities include:

• Managing and developing a curious and skilled team
• Ensuring smooth and efficient operations
• Optimising and documenting processes
• Supervising the implementation of new products
• Leading and participating in cross-functional projects

The team

Meet the team
You will join our German Customer Operations team, where we onboard new assets, such as wind farms and solar parks, maintain asset master data and manage customer requests to ensure data consistency and stable operations. We are committed to managing our operations in the most effective way with a strong focus on data quality.

The team consists of quality-minded and committed specialists from diverse international backgrounds, and our inclusive and supportive culture encourages us to improve together.

You will lead an ambitious data-driven team that values collaboration and inspiration while navigating the complexities of finance and data.

Maria Terp-Nielsen

Head of Customer Operations & Reporting
Your qualifications

But enough about us… over to you!
We are looking for an empathetic and supportive leader who understands the needs and motivations of your team. We also picture you as a proactive leader who is eager to take on responsibility and who has a sharp focus on optimising processes and managing operations effectively. It is a plus if you have a data-driven and structured approach to problem-solving, as you will handle various cases that require thorough analysis for decision-making.

We also imagine that you:

• have an education in finance, economics, IT or similar – but your experience is what truly matters to us
• are familiar with coding in SQL and/or Power BI
• have a proven track record of successful leadership
• are fluent in English – both written and verbal

Please note that it is not a requirement to have prior knowledge of the energy industry to enter this role.

We offer

We’ll take good care of you
At Danske Commodities, we take great care of our people. Joining us means you’ll get a lot of great perks – including social events, cultural experiences, tasty food and benefits to better your health, your life and your future.

Here are some of the benefits we offer our employees:

• Flexible working hours
  including the opportunity to work part-time as well as the option to work from home up to two days per week
• Vast development opportunities
  with the help of your own individual development plan, access to our DC University with 50+ courses as well as remote courses through Harvard Learning
• Global career prospects
  as part of the Equinor group with +20,000 colleagues across the world
• 10% paid pension
  as well as a beneficial health care and insurance package
• Great parental leave conditions from day one
  including 26 weeks of paid maternity leave, 16 weeks of paid paternity/co-parent leave, paid pension while on leave and the opportunity to join 'Inspired Beyond Babies'
• Unlimited paid children’s sick days
  no limit on paid absence days in relation to child sickness
• Extra days off
  five, to be exact – adding to the standard five weeks off each year
• Fuel Fridays
  10 yearly Fridays off with pay to fuel your energy. Starting in January 2025
• Senior days
  if you’re over 55 years old
• Bonus scheme
• Share savings
  meaning you have the opportunity to participate in our parent company Equinor’s attractive share savings programme
• Paid at home internet and equipment
  including a mobile phone with paid subscription and IT equipment for when working from home
• 100+ yearly social and professional events
  including DC Sports and DC Talks events, gatherings in our book club, bicycle club, student network, wine club, CS:GO team and more
• Various free tickets
  to family-friendly and cultural attractions
• Discounts
  at hotels, restaurants, sports clubs and more
• Organic food
  including a light breakfast, lunch buffet and snacks throughout the day
• An office in the heart of Aarhus
  right next to the central train station

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The process

Recruitment process and relocation
You can read more about our recruitment process here. Please note that if you are an international candidate, we will reimburse travel expenses in connection with potential interviews and support you with the relocation process.

About us

What we’re about
We're a tech-driven energy trading company present in 42 markets across five continents. Our +600 people are driven by a need to constantly better things. If you are too, we could very well be the right place for you. You'll join a collective of thinkers and doers. Aspiring chefs, runners, parents, beekeepers, gamers – the list goes on. We're highly specialised experts within our fields. But it’s actually our diversity of ideas we’re most proud of, which is why we continuously work on strengthening an inclusive culture where diverse teams thrive.

Our organisation is flat with an open-door policy. We expect you to care. About your work. About your own and your colleagues’ collective successes. And about the difference we make at Danske Commodities. Together with our parent company Equinor, we have the vision and strength to accelerate the energy transition and make an impact. Like no other.