Service Manager

Join the innovation trail at Danske Bank - a leading financial institution in Europe! This is an exciting opportunity to manage a key vendor partnership that holds strategic importance across Danske Bank teams. Are you our new colleague?

In this role, you will be working closely with 5 highly motivated peers in Denmark and Lithuania. The position is based in Copenhagen.

Your responsibilities
As Service Manager, you will oversee the delivery of a People Service from a key vendor. You are responsible to a myriad of internal customers sitting across Danske Bank for the initiation, transition and ongoing support of the service. More specifically, you will be:

Managing day-to-day service:

• Ensuring that the service delivery and support agreed customer requirements
• Working with the business to understand and translate customer requirements and issues into activities, measures or service components
• Soliciting data, statistics and reports for analysis and to facilitate effective service monitoring

Managing operational service-related governance:

• Serving as the point of escalation for issues/incidents relating to the service
• Representing the service in change advisory board (CAB) meetings
• Participating in negotiating service level agreements (SLAs) and operational level agreements (OLAs) relating to the service

Managing improvement and change to service:

• Identifying opportunities for service improvements, discussing these with the customer and raising requests for change (RFCs) as appropriate
• Liaising with the appropriate process owners throughout the service lifecycle, for example: Service Continuity, Service Availability, Change Management etc.

Managing service continuity, security and compliance:

• Ensure the following are developed, maintained and accessible: Service Procedures Manual, Service Continuity Plans, and Secure Security compliance and regulatory requirements

A great match

• Experience with outsourced deliveries preferable offshore
• +10 years’ experience with Service Delivery Management, Project Management, or equivalent with focus on deliveries to multiple stakeholders
• Experience with agile delivery methodology, roles and competency mix
• Great communication skills, able to translate business requirements in problem statements and solutions
• Ability to build data, presentations etc. for senior audiences
• Ability to shape your focus around challenges of varying, potentially un-related topics
• Experience of similar roles within the banking industry is a helpful addition

We offer
This is an opportunity to shape the future of financial services and make a significant impact. As a modern workplace, our employees can benefit from our offers such as: Canteen, a highly attractive benefits package offering health insurance, pension, 6 weeks of vacation and more. We have a flexible working arrangement with the opportunity to work from home a couple of days a week.

Interested?
Ready to take the next step in your career? We are reviewing applications on a rolling basis and thus encourage you to submit your application as soon as possible. For more details about the position, feel free to reach out to Lone Green Arnholtz, [email protected].

We look forward to hearing from you!

Placering
Copenhagen V, Denmark

Arbejdsadresser
Bernstorffsgade 40 1577 København V