Customer- and Buyer Success Specialist

at AutoProff Brussels, Belgium

Customer- and Buyer Success Specialist
Are you ready to drive innovation and be at the forefront of a transformative shift in the automotive industry? At AutoProff we are on the hunt for a highly skilled colleague who is passionate about cars and technology and eager to play a pivotal role in shaping the future of car trading.

If you're a car-enthustiastic tech-savvy individual looking for a dynamic and challenging role, then keep reading because this opportunity is tailored for you!

The position will be homebased in France or Belgium with required travel to our Dutch office in Zwolle at least two days per month.

About the role
As our new Customer- and Buyer Success Specialist for France and Wallonia, you will join our Benelux team in this newly created role.
Your daily tasks will include reviewing registered auction cars, providing users with guidance on pricing and tips for listing, with the goal of selling as many cars as possible to French speaking customers. We want to enhance the user experience and ensure attractive cars on the platform, and this is where your skills come into play.

This role is at the core of our focus on becoming the best at B2B sales across borders, and your expertise will be key in achieving this goal

Let's dive into your key responsibilities, you will

• Set up new accounts and manage the existing ones in mainly France and Wallonia
• Help customers, activate them, and guide them through the purchase process
• Think about how we can grow our customer base and engage existing customers more actively
• Manage customer contact in BE Wallonia and France
• Build and maintain relationships with customer
• Actively approach customers for auctions
• Activate Buyer Success colleagues abroad to sell more cars cross country
• Facilitate post-sale transactions of cars both nationally and internationally
• Daily review of listings to ensure the highest possible quality in the auction list and Marketplace
• Ensure we have the right buyers for the cars we auction.
• Follow-up and ownership of Buyer Success for Benelux

And that’s not all! You’ll work in a small and close Benelux & France team, which means various tasks will come your way. So, we’re looking for someone who enjoys that and likes to take initiative. After all, that’s what we do ourselves!

The need-to-have skills

• Energetic and enjoy taking initiative and pioneering
• Experience from the automotive industry
• A commercial drive
• Good communication skills and fluent in English as well as French
• Be willing to learn new things and further develop your skills

The nice-to-have skills

• Have experience with car sales (preferably import/export)
• Have a solid network within the car sales industry

You will thrive in this role if you

• Have a curious mindset and always want to get hands-on experience with the newest technologies
• Are a team player, who loves to share their knowledge with colleagues and like-minded enthusiast
• Can work independently and structure your tasks in an efficient way
• Have a strong sense of ownership for the solutions you develop

If you think we could be a match, we can’t wait to hear from you. Hurry up and apply! We would love to receive your CV and motivation (letter/email), which you can send to the attention of Stephan Tempert at [email protected].

About AutoPproff
AutoProff is a fully transparent digital B2B vehicle platform where professionals can seamlessly and securely sell and buy vehicles directly via AutoProff’s online auction, with a unique range of integrated on-demand trading services (including on-site car appraisal, wholesale price guidance, guaranteed minimum pricing, secure escrow-based transactions/payment, car transportation etc.) or sell cars via AutoProff’s fully managed, end-to-end selling service.

AutoProff also provides C2B web solutions for dealerships, internal digital trading solutions for larger dealership groups and their ecosystems, as well as dedicated enterprise solutions for leasing, rental and insurance firms. More information on www.autoproff.com

We employ +140 enthusiastic professionals across our offices in Denmark, Norway, Sweden, Netherlands, Belgium, Italy and Germany.

In August 2022, AutoScout24, the leading specialized pan-European online car marketplace, acquired the majority stake in AutoProff. The partnership supports a rapid expansion of AutoProff’s solutions across Europe and enable the creation of Europe’s first fully integrated C2B-B2B-B2C used car trading solution.