Quality Manager

at KAYAK Kaunas KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

As a Quality Manager at KAYAK, you will play a crucial role in ensuring the quality and world-class customer experience of a major international travel website. In collaboration with development, design, and product to define features and products and then complement our extensive test automation base with your user-centric creative exploration, identifying and reporting issues and user experience improvements. You will mentor several other QA Engineers and coordinate their work. This is a great opportunity for a skilled professional who is passionate about testing and is eager to contribute to the successful delivery of their team.

Responsibilities

• Collaborate with development and product managers to identify, document, and analyze product quality requirements and acceptance criteria using a practice of early involvement.
• Own testing process in your team, making sure testing is done on time and with good coverage.
• Mentor and coordinate work of several other QA Engineers.
• Plan and monitor the development, implementation, and execution of test automation in your area.
• Assist with triaging defect backlogs to manage the backlog size well.
• Analyze customers experience and identify improvements using an array of production observability tools.
• Act as domain expert and “voice of quality” in your team, suggesting process improvements throughout the development lifecycle
• Work on scheduled and unscheduled releases based on On-Call rotation.

Requirements

• Proven experience of 4+ years in software testing.
• Demonstrable experience in creating and implementing comprehensive test plans and providing early feedback to the requirements.
• Hands-on experience in exploratory testing techniques.
• Strong knowledge of software QA methodologies, tools, and processes, including Agile and Kanban.
• Knowledge and experience with web test automation tools like Selenium, WebdriverIO, Cypress, Playwright.
• Solid understanding of bug lifecycle.
• Proficiency in written and verbal/oral communication.
• Excellent problem-solving skills and meticulous attention to detail.
• Strong teamwork skills with clear and timely communication, proactiveness, and a sense of ownership for team results.
• Continuous improvement attitude, able to work with your development team on process self evaluation.
• Time management and task prioritization skills.
• The capacity to thrive in a hybrid working model, including the ability to attend the office at least 3 days a week.

The following will help you stand out:

• Experience with Atlassian products (Bamboo, JIRA, Bitbucket, etc.).
• Experience with or exposure to software development in a CI/CD environment.
• Good understanding of version control tools like Git and their workflows.
• Experience with observability/monitoring tools like Kibana.
• Experience with a large-scale, customer-facing, continuously available web-based product or service.
• Experience in accessibility testing would be advantageous.
• ISTQB Foundation Level Certification.
• Mobile testing experience would be a substantial benefit.
• API testing experience would be a bonus.
• Empathy for understanding different user perspectives.

Benefits and perks

• Flexible working hours;
• Flexible sick time off;
• Day off on your birthday;
• Additionally paid parental leave;
• Generous healthcare insurance;
• Free lunch twice a week;
• Free Yoga classes twice a week;
• Fund for career growth and development;
• Headspace subscription - to relax after work;
• No meetings Fridays;
• The greatest team events;
• Drinks, coffee, snacks, games etc.

Compensation:
Compensation depends on your experience, starts from 4000 EUR Gross.

Diversity, Equity, and Inclusion
At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).