Solution Specialist: Copilot for Microsoft 365 - Adoption & Change Management focus

Overview
Join the team of trusted advisors for our Modern Work and Copilot for Microsoft 365 Customers.

Are you passionate about using AI? Do you want to help customers achieve more by using AI? Do you enjoy working with cutting-edge technologies and solving complex problems? If so, we have an exciting opportunity for you!

Our Modern Work team in Denmark aims to boost business value and transformation for our customers using M365 products and services. We're dedicated to driving progress with our expertise in Microsoft 365, including Copilot for M365, and a strong commitment to customer success. We also focus on adoption and change management to ensure our customers get the most out of their investments. Join us in shaping a future where technology not only meets but exceeds the aspirations of businesses across Denmark.

What we offer:

With a focus on deploying Copilot for M365 in Denmark, you'll be part of our team, focusing on adoption and change management within the Security and Modern Work domains. This is a chance for you to grow both professionally and personally in a team that helps our customers through collaboration. You'll have the exciting opportunity to work in a very international environment, with cutting-edge technology and dedicated people. Plus, you'll be closely connected to the source of product development, allowing you to contribute directly to innovation and provide feedback. You'll also have a lot of autonomy to control and shape your own work, fostering a dynamic and ever-changing work experience. In this energetic environment, you'll experience rapid progress and innovation, making every challenge an opportunity for growth.

The Security & Modern Work Team is part of our Customer Success Unit (CSU), working closely with the Customer Success Account Managers (CSAM) to help our customers on their cloud journey. This is a customer-facing role, owning the Copilot for M365 focused relationship and strategy between the customer and Microsoft, as well as customer engagements, including adoption, change management, and operational health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develop and deliver presentations, demos, proofs of concept, and workshops to showcase Copilot for Microsoft 365, emphasizing the benefits and strategies for successful adoption and change management.

• Actively engage with business and technical decision-makers to drive intent, enablement, and usage of Copilot for Microsoft 365, ensuring a smooth transition and maximizing the benefits for our customers.

• Work with customers to extend Copilot and identify initial business processes, focusing on how these processes can be optimized through effective adoption and change management.

• Assist customers in developing a robust adoption and change management plan to realize the full value of their investment in Copilot for Microsoft 365, ensuring that all stakeholders are engaged and onboard.

• Stay updated on the latest trends and best practices for Copilot for Microsoft 365 and related areas such as security and adoption and change management, to provide the best possible guidance to customers.

Qualifications
To be successful, we would like you to meet some of the qualifications below:

• Experience in implementing and deploying technology solutions with significant organizational change management impact.

• Proven ability to lead and drive adoption and change management activities based on a widely recognized approach like PROSCI.

• Experience in designing and implementing solutions for Microsoft 365.

• One or more relevant certifications.

• Technical expertise in some of the Microsoft Modern Work suite of products.

• Great communication and presentation skills.
• Ability to work independently onsite with customers located all over Denmark.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Work site
Up to 50% work from home