Alert & Support Specialist

e-VIS-Swedish Medicines Verification Organisation

Sweden - Stockholm

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Are you passionate about service management and quality assurance and ready to play a vital role in the pharmaceutical supply chain? e-VIS is looking for a motivated individual in the role as an Alert and Support Specialist to join their small, dynamic team. This is an exciting opportunity to work at the intersection of pharmacies, wholesalers, and the pharmaceutical industry, ensuring the safe distribution of medications across Europe.

As an Alert and Support Specialist, you will play a vital role in our organization, overseeing the monitoring and management of alerts and service anomalies. You will proactively ensure that our systems operate seamlessly and that any issues are addressed swiftly and effectively. Collaborating closely with technical teams and account managers, you will help uphold our high service standards.

Your Main Responsibilities:

• Alert and Service Management: Monitor and manage investigation of alerts and possible falsifications and handle service requests from pharmacies, wholesalers and medical companies to ensure prompt and accurate responses and support.
• Quality Administration: Reassure correct use and implementation of e-VIS quality management system.
• Troubleshooting and Reporting: Analyze recurring issues and propose long-term solutions to improve system stability.
• Collaboration and Development: Work alongside other teams to implement new routines and improvements that enhance our efficiency and service capacity.

The Scope of Tasks:

• Manage and support alert investigations in the e-VIS Alert Management System (NAMS).
• Assist end-users and MAHs with investigations and documentation.
• Handle alerts and exceptions in SMVS using the AMS.
• Address alert queries via the CMS.
• Collaborate with stakeholders to resolve technical and procedural issues.
• Extract and interpret product reports and audit trail reports.
• Follow up on alert complaints from various systems.
• Respond to inquiries about specific alerts and exceptions.
• Escalate potential falsifications to e-VIS management.

Quality Management related tasks:

• Support the e-VIS quality management system by authoring controlled documents related to alert management.
• Conduct periodic reviews and follow up on quality events and CAPAs related to alert management.
• Support e-VIS QA Manager in managing quality and validation records, ensuring correct naming and filing within the e-VIS QMS.
• Promote environmentally friendly procedures and work practices.

The person we are looking for should have the following qualifications:

• 1-2 years of experience in pharmacy, wholesale, or the pharmaceutical industry, with a focus on customer contact and service orientation.
• Fluent in Swedish and English, both spoken and written.
• Proficiency in MS Office.

What is in it for you?
At e-VIS, you will join a dynamic team where innovation, service, and quality are paramount. e-VIS provides the employees with opportunities for growth and development within the company. For the right candidate, there are significant chances to lead new projects and contribute to future initiatives. You will be offered opportunities for international work across Europe, and you will engage directly in the pharmaceutical supply process, collaborating with pharmacies, wholesalers, and industry stakeholders. Your contributions will enhance safe drug distribution and quality management. Additionally, e-VIS provides flexible work options, including the possibility to work remotely.

The next step - your application
If this opportunity has captured your attention and you are truly ready to engage with genuine interest and commitment, we invite you to apply today or contact Kristina Edholm (Senior Recruitment Manager) at PharmaRelations for a confidential conversation. Interviews are being conducted continuously.

Thank you.