Delivery Lead

Delivery Lead

Ework Group Stockholm is now looking for our next Delivery Lead! Are you driven to provide high-quality services and build strong client relationships? Are you ready to ensure our clients' needs are met and exceeded while identifying business opportunities and enhancing client satisfaction? Then this may be the role for you!

Ework Group is the leading independent total talent solution provider in Northern Europe, with a strong focus on IT, telecom, and engineering. Our annual turnover exceeds 17 billion SEK, and we are listed on Nasdaq Stockholm. We are distinguished by our entrepreneurial culture and are dedicated to strengthening our strategic position in the market. As part of the Ework team, you will have the opportunity to contribute to and participate in our exciting journey, collaborating with driven and ambitious colleagues in a dynamic environment.

Responsibilities & Main Tasks

• Collaborating and Coordinating with Delivery teams to ensure successful execution of service delivery
• Monitoring quality of service delivery and tracking KPIs and SLA to ensure that service delivery aligns with contractual agreements.
• Following-up assignment delivery with buyers, suppliers and consultants during the assignment.
• Developing relationships with buyers. You aim to identify new business opportunities and ensure the optimal utilization of Ework’s services.
  
• Following up on deviations from the agreed Game Plan and making sure that all involved parties internally are aware of the right process and have the support they need to work in accordance with it.
  Providing input on Game Plan and budget from an operative sales perspective.
• Managing assignment negotiations with buyers and suppliers. Escalation point for Client Coordinator in case the process of completing an Extension deal is not running smoothly.
• Participating in Operational Governance with clients.
  

About the role
In the role of Delivery Lead, you oversee the delivery of contracted services to clients, ensuring that Service Level Agreements and Key Performance Indicators defined in the relevant Client Agreements and Game Plans are met. You strive to optimize the utilization of Ework’s services, ensuring efficiency and adherence to Client Agreements.
You actively cultivate and sustain robust client relationships, offering day-to-day advice and support, and ensuring high level of client satisfaction by proactively addressing concerns and feedback. You promote the organization's capabilities to clients, identifying sales opportunities. You manage negotiations for contract extensions, handling both short- and long-term commitments of varying strategic importance.

You live our values - Consultative, Committed, Collaborative and Curious - in everything you do!

Qualifications

• Building and maintaining strong client relationships. Managing stakeholder expectations proactively and communicating complex information clearly.
• Identifying and pursuing new business opportunities within existing frame agreements.
• Contributing to sales strategy development and achieves sales targets for assigned clients.
• Driving governance process towards client stakeholders.
• Strong communication skills, are fluent in Swedish and English

Is it you we are looking for? Do not hesitate to apply today!

Aditional Information
Placement: Central Stockholm, Sweden -Some travel may occur.
Employment: Full-time employment,
Start: As soon as possible or up on agreement
Application: Please apply with your CV as soon as possible, as we will be screening applications and doing interviews on an ongoing basis. The last day of submitting your application is 2024.12.08

Contact information to Hiring Manager Johan Cumming
Email: [email protected]

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Location:
Stockholm