Delivery Lead

Delivery Lead

Ework Group Gothenburg is now looking for our next Delivery Lead!
Are you driven to provide high-quality service and build strong client relationships? Are you ready to ensure our clients' needs are met and exceeded while identifying business opportunities and enhancing client satisfaction? Then this may be the role for you!

Ework Group is the leading independent total talent solution provider in Northern Europe, with a strong focus on IT, telecom, and engineering. Our annual turnover exceeds 17 billion SEK, and we are listed on Nasdaq Stockholm. We are distinguished by our entrepreneurial culture and are dedicated to strengthening our strategic position in the market. As part of the Ework team, you will have the opportunity to contribute to and participate in our exciting journey, collaborating with driven and ambitious colleagues in a dynamic environment.

About the role
In the role of Delivery Lead, you oversee the delivery of contracted services to clients, ensuring that Service Level Agreements and Key Performance Indicators defined in the relevant client agreements and game plans are met. You strive to optimize the utilization of Ework’s services, ensuring efficiency and adherence to client agreements.
You actively cultivate and sustain robust client relationships, offering day-to-day advice and support, and ensuring high level of client satisfaction by proactively addressing concerns and feedback. You promote the organization's capabilities to clients, identifying sales opportunities. You manage both short- and long-term commitments of varying strategic importance.

You live our values - Consultative, Committed, Collaborative and Curious - in everything you do!

Responsibilities & Main Tasks

• Collaborating and coordinating with delivery teams to ensure successful execution of service delivery.
• Monitoring quality of service delivery and tracking KPIs and SLA to ensure that service delivery aligns with contractual agreements.
• Following up on deviations from the agreed game plan and making sure that all involved parties internally are aware of the right process and have the support they need to work in accordance with it.
• Developing relationships with clients. You aim to identify new business opportunities and ensure the optimal utilization of Ework’s services, while contributing to sales strategy development and achieved sales targets for assigned clients.
• Following-up assignment delivery with clients, suppliers and consultants during the assignment.
• Managing assignment negotiations with clients and suppliers.
• Offering day-to-day advice and support to clients, as well as colleagues, to make sure the delivery is running smoothly and that issues are resolved.
• Providing input on game plan and budget from an operative sales perspective.
• Participating in operational governance with clients.

We are looking for someone with

• Proven experience in building and nurturing client relationships, with a proactive approach to managing stakeholder expectations.
• A track record of identifying and pursuing new business opportunities.
• Experience in teamwork and group collaboration.
• Strong analytical skills, with the ability to interpret data and set action plans from it.
• A high level of self-leadership, with initiative-taking, goal orientation, and effective prioritization.
• A solution-focused and structured approach to tasks.
• Excellent communication skills, with the ability to clearly communicate complex information.
• Fluency in both Swedish and English.

Is it you we are looking for? Do not hesitate to apply today!

Additional Information
Placement: : Gothenburg, Sweden. Some travel may occur.
Employment: Full-time employment, temporary until 2025-10-31.
Start: As soon as possible or by mutual agreement.
Application: Please submit your CV as soon as possible, as we will review applications and conduct interviews continuously. The last day of submitting your application is 202412.15.

Contact information to Hiring Manager Julia Ewel
Email: [email protected]

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Location:
Gothenburg