Global Technical Support Specialist

About us
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job
The main purpose of this position is to act as final line of support for technical queries and claims for our Master channels, Key partner and Sales Companies across the globe.

As Global Technical Support Specialist will be responsible for:

• Remote and onsite trouble shooting of technical issues related to pumps, Valves, mixing and cleaning equipment in Food, Dairy, Beverage, Pharma and Personal care processes.
• Effective communication - discuss the complex technical issues & train colleagues in sales companies and sales channels with customer focus mindset.
• Networking – Create and maintain effective network with different departments (R&D, Product Management, Production, Quality) and coordinate with them to timely and effectively respond to market technical requests.
• Digitalization: Effectively contribute towards the digitalization initiatives to improve the quality of technical service management systems
• Quoting specially engineered products, identification of spare parts, support on product documentation & regulations.
• Support to claim handling department in investigation of technical claims.

The position will be based in Kolding, Denmark. We expect travel activity to be approximately 50 days a year.

What You Bring

• At least 10 years of relevant industry experience.
• A minimum of 3 years of technical understanding of Pumps (positive & centrifugal), Valves, Pipes, Fittings used in food, Pharma, Personal & home care industry is a pre-requisite.
• Experience in process engineering, design, commissioning, installation, maintenance or any of similar experience in Food, Dairy, Pharma, Personal Care process plants is preferred.
• A bachelor’s degree in Mechanical, Chemical, Food Engineering, Dairy, or Process Engineering.
• Familiarity with installation and commissioning in dairy and food processing plants is a plus.

Who You Are
You’re curious and always eager to learn. A supportive team player, you help bring people together. With a focus on customers, you work to understand their needs and aim to exceed their expectations. You quickly identify the key parts of a problem and know where to focus.

What’s in it for you

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

For more information, please contact:
Anshuman Raj Gurjar, Global Technical Services Manager, [email protected]

Please submit your application, as soon as possible, but no later than November 14th, 2024.

We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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Location: Kolding