Delivery Manager (Integration Consultant)

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About Us
With over 85 million global active users and 2 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?


What You Will Do
You will be responsible for ensuring our partners have a smooth experience while implementing our products and solutions, guaranteeing high-quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will deepen your knowledge of the e-commerce and payments industry, as well as the underlying system and vendor landscape. Your insights will be invaluable in providing feedback on Klarna’s products.

As part of the Delivery/Implementation team, you will:

• Support the management of multiple partners and concurrent projects.
• Maintain integrations and troubleshoot issues, providing operational support as needed.
• Collaborate with other internal teams to define the overall solution and scope of partner integrations.
• Drive priorities for the development team aligned with solution design and scope.
• Understand Klarna products’ architecture and design to support successful integrations.
• Ensure Klarna quality standards are exceeded for partner integrations.
• Manage reported issues and coordinate their resolution.
• Set standards and processes for best practices in partner integrations.
• Provide internal training, documentation, and knowledge sharing on partner systems and integrations.
• Communicate with our distribution partners via messaging, phone, video call, email, and on-site during workshops and demos.
• Use Klarna tools to communicate and coordinate across various teams.

Who You Are

• 3+ years of software solutioning or system integration experience.
• Proven track record of building solutions and achieving goals with a structured and analytical approach.
• Excellent written and verbal communication skills.
• Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.
• Self-motivated individual who takes ownership and drives solutions.

Awesome to Have

• Exceptional listening and communication skills for different audiences.
• Ability to handle client situations confidently and humbly based on facts.
• Attention to detail to structure larger projects into deliverables.
• Genuine curiosity and strong technical understanding.
• Passion for solving problems.

Closing
Please include a CV in English.

Department Solutions & Delivery Locations Berlin, Germany About Klarna
Since 2005, Klarna has been on a mission to reimagine how consumers spend and save in their daily lives. We help people save time and money and reduce financial worry. With over 85 million global active users and 2.5 million transactions per day, our vision is a world where Klarna empowers everyone, everywhere, through seamless financial and commerce experiences—as a personalized, trusted assistant making financial empowerment effortless.

Over 575,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store.

Founded in 2005 Co-workers 3,800 Turnover $2.5bn Apply! Solutions & Delivery · Berlin, Germany Delivery Manager (Integration Consultant)