Service Coordinator - San Diego

Who are we:
ChemoMetec is a leading global manufacturer of cell counting and analysis equipment. We focus on creating high-precision instruments that provide reliable data for thousands of clients in the biotech, pharmaceutical, and academic fields. At ChemoMetec, we take pride in being a successful international company dedicated to delivering top-quality products and exceptional customer support for all your cell counting and analysis needs.

Our U.S. division is experiencing rapid growth, and we’re looking for early-career sales talents to join our Client Success team. We’re an ambitious, customer-focused, and results-driven group that values a down-to-earth approach and knows how to enjoy our work. We invite candidates who are passionate about their contributions and eager to make an impact to apply!

What you will experience as a Service Coordinator with ChemoMetec US:

• Develop sales and customer skills, laying a solid foundation for future career growth
• Gain experience working with Life Science companies at the forefront of medical science
• A supportive and enjoyable work environment where everyone’s voice is valued, fostering your career growth at ChemoMetec
• We stand by our “promote from within” philosophy

About the role:

• Maintaining instrument, contract, and service updates in CRM system.
• Creating and maintaining contracts and service orders in ERP system.
• Reviewing paperwork and posting services in ERP system.
• Help service and FAS team with scheduling services and installations.
• Communicating with existing customers regarding renewals of the annual service plans.

The ideal candidate:

• 5+ years Customer Service experience
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
• Experience with a CRM (Zoho) and ERP (Business Central) system preferred
• Excellent written and verbal communication skills to make sales over the phone and through email
• Four Year Degree (Preferred but not required)

Benefits:

• Bonus opportunities
• 10 paid holidays
• Company phone and laptop provided
• Generous paid time off
• Medical, Dental and Vision after 30 days
• 401K

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company.

Work location:
8950 Villa La Jolla Drive - Suite A127
92037 San Diego
USA

Application deadline:
8. December 2024