Customer Solution Associate

Do you want to be a part of our journey?

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours is a network business, it is key that you can think and act beyond your domain and geography of work.

By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.

The position will be located in Aarhus.

Key Responsibilities:
In the Maersk Projects & Logistics - SCU3 Aid & Relief team, you will be a part of a team of 9 experienced colleagues, where we strive to deliver the best operational service for our customers.

Your main responsibilities will from our “Control Tower Setup” be, amongst others:

- Work as the Primary Contact Person for larger clients – Handling cross-trade shipments including Air, Ocean, RoRo, project, etc.

- Responsible for the end-to-end customer experience, handling all operational matters, Nevertheless managing quoting, re-procurement when needed, re-selling and invoicing on daily basis.

- Exploring new opportunities together with clients upselling when possible.

- Together with the network both internally and externally identifying challenges and finding ways to improve, on both cost and service level.

- Own customer escalations together with the Operations Manager.

- Be the main focal to close the operational/financialfiles properly internally & externally towards the client and relevant extra parties.

- Driving to meet clients KPIs.

We are looking for:
Our ideal candidate is a self-driven person who can stay cool in a hectic and complex environment. You strive in a collaborative role being responsible for the service provided and you are always will go All the way!

Our preferred candidate has:

- At least 3-5 Years’ experience with freight forwarding – preferably with knowledge from multimodal shipments e.g. Ocean/Air/Air charter/Project/RoRo etc.

- Excellent communication skills, including both verbal and written English.

- A collaborative mindset with a positive and “can do” attitude, strive being part of and collaborate with a multi-international team.

- Holding a "helicopter" overview mentality and can stay focused and keep their shipments in order even if it takes extra time to properly finalize.

- Having an ownership mentality, stepping forward & taking initiative and being a real team player.

- Eagerness to be best in class and part of a winning team.

- Ability to be flexible when needed as our job is not always 8-16

- Ability to travel approx. 5-10 days a year (mostly for 1 day to Copenhagen but can be a 2-day trip abroad)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Work type:
Full time

Locations:
DK - Aarhus