French-speaking Technical Product Supporter

Requisition ID 1919 - Posted - Denmark - Engineering / Software / R&D - Associate - Struer, Denmark

Are you passionate about delivering exceptional service and solving technical challenges?

Join Bang & Olufsen’s world of high-end products and take on a key role as a trusted technical supporter for our B2B partners.

Become part of an innovative team and immerse yourself in a world of luxury audio and visual products, where you’ll make a real difference by helping our partners troubleshoot, connect, and maintain Bang & Olufsen products to the highest standards.

As our French-speaking Product Supporter, you will guide our B2B partners through the complete installation and integration of our products, assisting service technicians with troubleshooting and product repairs. Equipped with access to our extensive database, service manuals, and world-class products, you’ll receive thorough training to become an expert in our TVs, speakers, and headphones, enabling you to recreate issues to find optimal solutions.

Key Responsibilities
• Provide technical support on Bang & Olufsen products and full system installations via phone and e-mail to retailers, service partners, and installers.
• Assist service partners in troubleshooting and repairing Bang & Olufsen products.
• Report new issues to our development team and support in in-depth investigation and analysis.

Located at our HQ in Struer, Denmark, you’ll join our skilled Technical Product Support team. In this open office environment, you’ll work alongside 8 talented colleagues, supporting our global B2B partners, including retailers, service partners, and installers, as they provide Bang & Olufsen excellence to clients worldwide.

What You Bring
We imagine that you have a technical background and an interest in network-based products and consumer electronics.
More specifically, we seek someone who can:

• Provide high-quality technical service to our French-speaking B2B partners by phone and e-mail.
• Possess a talent for good service, and you communicate well on different levels, always keeping the customer in mind.
• You possess strong written and verbal communication skills in French and English – Danish and other language abilities are an advantage.

What We Offer
At Bang & Olufsen, you’ll be part of a company committed to delivering top-tier quality and customer experience. We offer a supportive and inclusive work environment, competitive benefits, and the opportunity to work with some of the best products and technology in the world.

Location: Struer, Denmark
Start Date: As soon as possible
Compensation: Competitive salary and benefits package.

How to Apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 30th November 2024.

We believe in equal opportunities for all and encourage applicants to focus on their qualifications and skills. We’re committed to a diverse and inclusive workplace where everyone has an equal chance to succeed. Even if you don’t meet all the requirements, we encourage you to apply.

If you want to know more about the position, feel free to contact our Sr. Manager Global Customer Service, Gitte Abildgaard, [email protected] . Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.