Senior Product Designer Experience Design · Aarhus, Denmark

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀

So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. At Lunar, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.

The opportunity
As a Senior Designer at Lunar, you will work as part of a cross-functional product team, where you will be the go-to expert in understanding our users. Your insight will shape strategy discussions and influence business objectives, aiming to solve genuine user challenges.

You will lead the research and design process from start to finish, championing collaboration at every step of the way. Starting from discovering user needs via research and data insights to organising and facilitating ideation sessions with stakeholders and colleagues and then prototyping and validating these ideas with real users. Your work will culminate in ongoing measurable product improvements that address key user and business success metrics and goals.

If you are passionate about designing innovative products that solve genuine user problems and want to be part of building the future of banking, come and join our growing design team in Aarhus.

What will you do?

• Be the go-to expert on the users of your product area, including user behaviors, drivers, motivation, goals, and pain points through the user journey.
• Plan and conduct user research with assistance from research specialists to collect user insights through qualitative and quantitative methods.
• Analyse research and data insights to identify user pain points and opportunities that can inform the product strategy and become measurable business objectives.
• Plan and facilitate the product discovery process through workshops and other activities, actively involving relevant stakeholders across the organization.
• Create high-quality design artifacts such as user flows, experience maps, information architecture proposals, interactive prototypes, and interface designs to drive solutions through the product design process.
• Work in the open and collaborate closely with colleagues in your team to bring everyone into the design process and seamlessly integrate product, design, and development.
• Partner with product managers, engineers, marketing, and business stakeholders to continuously challenge, define, and evolve the product strategy.
• Provide honest, insightful, and inspiring feedback to the broader design team and other colleagues across the organization.
• Be an advocate for the design process within your team and across the business.
• Co-define how business and product success metrics are measured through user-centered and data-driven insights.
• Collaborate closely with other business areas including marketing and customer service to ensure a cohesive and consistent user experience.
• Act as a mentor for other members of the design team, regularly sharing your expertise and helping to guide others in their work and personal growth.

Curious about the Lunar culture? 💚
Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.

We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:

Baseline skills
Alongside your role responsibilities, everyone in the Design team is expected to be competent in these skills;

Communication and feedback
You regularly give and receive constructive feedback, you work in the open to ensure that your design process is transparent and that your work is well communicated and understood.

User-centric
You regularly engage with our users, identifying who they are and their needs. You can articulate these needs to others and represent our users in conversations within squads and the wider business.

Growth mindset
You’re a champion of success who recognises the support and hard work of others while being able to identify your weaknesses and when to ask for help. You always see the positive side and view failure as something to learn from and build upon on the path to success.

Product knowledge
You know the product like the back of your hand and understand how your work fits into the broader product and business missions. You regularly assess competitor products to uncover insights and opportunities for Lunar.

Process-driven
You advocate for the design process, sharing frequently and regularly bringing other colleagues into your process. You continuously identify and improve ways of working.

Craft-focused
You’re passionate about delivering a high-quality product and understand the importance of paying attention to the smallest detail that can impact our users' experience. You identify the appropriate level of detail without becoming too fixated on achieving perfection.

Specialised skills
It would be great if you have experience in one or more of these specialised skills. Alternatively, if you are keen on developing any of these skills, we can offer the required training and opportunities to aid your personal growth at Lunar.

• Research: Able to lead user research via the most appropriate research methodology, environment and research design (e.g. experimental, correlational)
• Analytics: Experience using analytics tools and interpreting data into actionable insights
• Writing: Experience writing production-ready content and creating content strategies
• Engineering: Practical knowledge of programming languages, specifically for iOS, Android and web
• Design Systems: Experience working with and building holistic design systems across a range of products and platforms
• Art Direction: Able to proactively evolve a brand and visual identity
• Accessibility: Knowledge of best practices to ensure our products are available to all users
• Service Design: Creating and improving services for our users, encompassing all aspects from user experience to the organisation's operations.

Want more details?
If you're interested in learning about the different skills that make up our design team and want to know more about the responsibilities and capabilities required for each level, we recommend that you refer to our Design Competence Framework. It's important to note that this isn't a checklist and you don't need to excel in every competency. We place a high value on designers with diverse backgrounds and skill sets.

For a closer look at how we work at Lunar, explore our Product Process Map. This document provides guidance on our standardised process across all teams at Lunar. Our goal is to ensure that all teams speak the same language and maintain clear, mutual expectations.

Are you ready to join the journey? Apply now and lets find out more!
While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Department
Experience Design

Role
Designer

Locations
Aarhus, Denmark

Employment type
Full-time