Quality Assurance Lead - Key Account Management

Lenus Copenhagen Full-time Salary Competitive Lenus is seeking a dedicated Quality Assurance Lead to ensure quality and operational success within our Key Account Management function.

Lenus is at the forefront of the health revolution, working tirelessly to create a healthier and happier world. Our mission is to support and empower holistic health and fitness coaches to reach new heights in their businesses. Join our dynamic and global culture as a Quality Assurance Lead and become a crucial part of our mission.

As a Quality Assurance Lead, you will play a vital role in ensuring that our Key Account Management deliverables align with Lenus' golden standards and standard operating procedures (SOPs), driving a top-tier service offering through our commercial pillar. By analyzing deliverables (eg. forecasts, marketing plans, business strategies, launch plans, content plans), you'll identify areas for improvement and collaborate closely with our Learning & Development team to upskill Key Account Managers based on your insights. In this role, you’ll be an essential bridge between quality standards and operational excellence, supporting our teams to perform at their best.

Key Responsibilities

• Analyze Deliverables: Review Key Account Manager outputs, such as forecasts, marketing strategies, business plans, and content plans, to confirm they meet established standards
• Drive Improvement: Identify areas for quality enhancement and collaborate with Learning & Development to optimize KAM skills based on your findings
• Validate Documentation: Use tools, including translation tools like ChatGPT, to ensure accuracy and consistency across all documentation
• Collaborate on SOPs: Partner with stakeholders to establish and maintain procedures that guarantee quality and consistency in deliverables

Who We’re Looking For

• Experience: 1–2 years in quality assurance, ideally in a data-driven, document-heavy role
• Attention to Detail: Strong analytical skills, with the ability to maintain a holistic view of projects
• Fluent in English, both spoken and written
• Effective Communication: Strong interpersonal and communication skills to clearly present findings and improvement recommendations
• Stakeholder Management: Proven ability to work collaboratively with different teams and departments to achieve shared goals

We encourage you to apply even if you don't tick all the boxes.

The Team
You will be part of our Key Account Management CoE (Center of Exellence), reporting to our Global Head of KAM Excellence & GM Expansion Markets. This team drives continuous improvement in key account management practices across Lenus.

Benefits & Perks
At Lenus, we believe in rewarding our team members for their hard work and dedication. Here are some of the benefits you'll enjoy:

• Pension & health insurance
• Structured and prioritized development opportunities
• Development feedback cycle with quarterly check-ins
• Team events and monthly social events in all our offices
• Company-wide events like our summer party, end-of-year party, and Lenus birthday party!
• Daily snacks and fuel. Our offices are set up with fruits, snack bars, and a selection of drinks
• A Macbook and other hardware to support you in your daily work

About Lenus
Lenus was founded in Denmark by Bertram Thorslund, in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business, health, and innovation expertise.

We’re inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.

In 2021, Lenus received the largest series A funding round in Denmark’s history. Since then the company has grown from 5 to over 400 employees and today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, Madrid, Helsinki, Oslo, Toronto, Miami, Southern California & beyond.

At Lenus, we value diverse perspectives and experiences. Even if you don’t meet every qualification, we encourage you to apply. Your unique skills and background could be just what we need to make a difference together.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.We care about your privacy, personal data and information at Lenus.

For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy.

Specific to EU applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art. 6 (1) (b) of the GDPR to process the information provided by you in the recruitment process.

Specific to California applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.